Benefits:
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Referral Bonus
License reimbursement
About Staying HomeCare
Staying HomeCare is a California-licensed Home Care Organization (HCO License #194701215) serving the LA Westside and South Bay, providing concierge-level private duty home care through our SHC Signature Care Program, including Elder Care, Ability Care, and Recovery and Transition Care. Our mission is to deliver exceptional, personalized care that allows clients to remain safely and comfortably at home, supported by families who trust us completely.
We are a boutique, relationship-first agency. Every client, caregiver, and family member matters. We are growing and looking for a detail-oriented, tech-savvy office manager who can help us run a seamless operation behind the scenes.
The Role
This is an on-site, part-time position based in El Segundo, CA, with approximately 15 to 25 hours per week, scaling with agency growth. You will be the operational backbone of Staying HomeCare, managing our core software systems, supporting caregiver onboarding and scheduling, coordinating client communications, and keeping our back-office running smoothly. You will report directly to the agency owner.
This role is ideal for someone with prior home care or home health scheduling experience who is comfortable working independently, managing multiple platforms simultaneously, and taking initiative without being asked.
What You Will Manage
Scheduling and Operations (Home Care Management Software)
Build and maintain caregiver schedules, manage recurring shifts, and handle exceptions and open visits
Monitor electronic visit verification (EVV) clock-ins and flag late or missed visits in real time
Maintain caregiver and client profiles, care plans, and documentation
Run weekly performance dashboards and share key metrics with agency leadership
Manage the family communication portal and ensure client families have current, accurate information
Billing and Bookkeeping (Accounting Software)
Sync completed visit invoices from the scheduling system to the accounting platform
Track accounts receivable and flag overdue balances
Maintain organized records for private pay clients and coordinate with the agency owner on billing questions
Support monthly financial reviews with accurate, up-to-date records
Caregiver Pipeline and Compliance (Applicant Tracking, Training, and Compliance Systems)
Manage incoming caregiver applications through the agency applicant tracking system
Coordinate pre-hire screening, onboarding paperwork, and orientation scheduling
Track caregiver training completions and compliance status via the agency learning management system
Administer the caregiver engagement and rewards program, ensuring timely recognition of milestones
Monitor caregiver satisfaction survey results and flag retention risks
Client and Family Communications
Serve as the primary point of contact for scheduling inquiries, shift changes, and logistical updates
Coordinate family communications through the agency portal and email for scheduling and operational matters
Liaise with the Care Manager to ensure scheduling reflects current care plans and client needs
What We Are Looking For
Required
Minimum 2 years of experience in a home care, home health, or senior care agency in a scheduling, coordinator, or office management role
Proficiency with home care management software, including scheduling, EVV, billing, and caregiver documentation systems
Comfort with accounting software for basic invoicing and accounts receivable
Strong organizational skills and the ability to manage multiple priorities independently
Clear, professional written and verbal communication
Reliable, self-directed, and responsive during agreed working hours
Ability to work on-site in El Segundo, CA
Preferred
Experience with caregiver training and compliance tracking platforms
Familiarity with client and caregiver satisfaction survey tools
Knowledge of California-specific home care compliance requirements and EVV standards
Prior experience with a concierge or private-pay home care agency
Experience supporting a small or growing agency through a startup or expansion phase