About NAMI Pomona Valley and NAMI GLAC NAMI Pomona Valley is an affiliate of NAMI Greater Los Angeles County (GLAC), a 501(c)3 non-profit nonprofit that leads a network of grassroots chapters promoting peer-led mental health, recovery, and equity across LA County. For more information, visit www.namiglac.org/ and www.nami.org/.

POSITION: Operations Manager (Part-Time) Reports To: Director of Chapter Services, NAMI Greater Los Angeles County (GLAC) Hours & Rate: Part-Time, 25 hours per week at $25-$32/hour, DOE. Hybrid. Service Area: Pomona Valley, Claremont, LaVerne and surrounding areas.

Benefits ● $50/month internet and phone stipend

● 40 hours sick time per calendar year

● 12 paid holidays per year

● 2 weeks paid vacation

● Medical benefits package (includes Vision and Dental)

● 403(b) retirement plan

About the Role The Operations Manager oversees day-to-day chapter operations, supervises staff and facilitators, and ensures efficient delivery of high-quality mental health support, education, and advocacy programs. The position works closely with the NAMI Pomona Valley Board of Managers on chapter goals, priorities, community engagement, and fundraising. The Operations Manager reports to the NAMI GLAC Director of Chapter Services, who directs staff work, confirms operational priorities, and oversees performance management, consistent with NAMI GLAC plans, policies, and standards. This role is critical to ensuring that individuals and families across the service area can reliably access free, high-quality mental health support. Success means programs run smoothly, staff feel supported, partnerships are strong, and participants receive excellent mental health support.

Responsibilities ● Supervise and support a team of staff and volunteers, providing day-to-day guidance, schedule management, and performance feedback to ensure consistent, high-quality program delivery.

● Provide training and onboarding for new staff and volunteers on established systems, tools, and protocols

● Implement operational procedures, workflows, and reporting processes

● Directly perform program coordination and administrative tasks (scheduling, outreach, registration) when needed

● Participate in developing local chapter goals with the NAMI Pomona Valley Board of Managers

● Meet regularly with Director of Chapter Services and attend monthly Pomona Valley board meetings; to report on accomplishment of plans, budget and expenses and related chapter operations.

● Ensure that programs fulfill grant deliverables, track grant outcomes, maintain required documentation and submit timely and accurate monthly program reports

● Monitor budget spending, process invoices and reimbursements, handle donations and deposits, and purchase/manage inventory

● Maintain accurate databases and records in CRM and other designated systems; ensure timely data entry for reporting

● Initiate outreach and build community partnerships to expand program access

● Coordinate, lead and participate in outreach efforts, community events, and health fairs; oversee chapter website, social media, and newsletters and working with and support the NAMI Pomona Valley Board of Managers in their role as ambassadors for the chapter in keeping the NAMI GLAC plans and policies.

● Support chapter fundraising campaigns, strengthen donor and sponsor relationships, and maintain engagement through timely communication and impact updates working the NAMI Pomona Valley Board of Managers.

Required Qualifications

● Experience supervising staff or leading teams in a nonprofit or community setting with attention to consistency and compliance

● Strong time management, organizational and coordination skills, with the ability to manage multiple programs and deadlines

● Experience with program planning and promotion, including participant engagement and recruitment

● Experience working with volunteers, including recruitment, training and retention

● Clear, professional communication skills with internal staff, external partners, and community members

● Proficiency with standard office and collaboration tools (Microsoft Office, Google Drive, email, spreadsheets)

● Knowledge of or ability to learn CRM systems (e.g., Bloomerang, Salesforce)

● Experience coordinating meetings and events using videoconferencing software (Zoom) and scheduling software

● Must live in Los Angeles County and can reasonably commute to and/or have strong ties within the service area of NAMI Pomona Valley (Pomona Valley, Claremont, LaVerne and surrounding areas.)

Preferred Qualifications ● Engagement with NAMI programs and/or NAMI Pomona Valley membership

● Bilingual (e.g. English/Spanish or English/Chinese) to serve Pomona Valley's diverse communities

● Relevant education, training, certification, or equivalent experience in nonprofit management, operations, social services, mental health advocacy, or a related field

● Bachelor’s degree preferred; master’s degree a plus in a related field. Equivalent experience will be considered

● Experience with community engagement, marketing, public presentations, newsletter campaigns and/or mental health advocacy

● Work independently, collaboratively and take initiative to adapt to and identify unmet needs

Work Environment · This role may require sitting, standing, walking, using a computer, attending off-site meetings or events, and occasionally lifting or transporting program materials.

· Ability to travel within the service area as needed, including transporting materials for programs and events. Residence in the service area strongly preferred.

· Hybrid work environment, with regular on-site presence required for meetings, program enablement, outreach events

· Maintain regular work schedule within normal M-F/ 9-5 business hours with the ability to shift your work schedule as-needed to work occasional evenings and weekends for programs and events.

To Apply

For priority consideration, please submit your application, cover letter, and resume by Friday, December 4. Qualified applicants who submit all required items will be contacted. Applications will be accepted until the position is filled.

Flexible work from home options available.