Benefits:

Bonus based on performance

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Job Description We are seeking a professional and personable AZ P&C Licensed Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products. If you are currently or recently appointed with Allstate Insurance that's a plus. Looking for remote and in-person.

IF YOU DON'T HAVE AN INSURANCE LICENSE, DON'T BOTHER APPLYING, I NEED A LICENSED PERSON.

Responsibilities

Answer customer questions via phone, email, and in-person

Assist customers with updating policies, taking payments, and other services

Schedule appointments and maintain calendar

Maintain detailed records of client interactions

Review audits and/or policies

Collaborate with colleagues to provide comprehensive customer service

Suggest other insurance products based on customer needs.

Qualifications

AZ P&C Insurance Licensed

Live in the Phoenix-Metro area

High school diploma/GED required, Bachelor’s degree preferred

Excellent customer service skills

Highly organized with strong time management skills

Familiarity with Microsoft Office and other software applications

Pay/Benefits

Competitive Hourly pay (based on experience and licensing)

An inclusive culture that supports work-life balance

Paid Allstate Holidays

Paid Time off / Vacation & Personal Days

Monthly bonus and performance-based incentive opportunities based on sales achievements

Comprehensive training resources provided

Occasional office-provided lunches

Simple IRA Retirement Plan

The Debra Atkinson Allstate Agency has been operating since 1994 and focuses on delivering exceptional customer service and building lasting relationships with their customers. See our reviews! We pride ourselves in our knowledge of insurance and our role as advisors rather than just being "sales people." If you want to be part of a caring team please submit your resume to DebraAtkinson@Allstate.com