Benefits:
Employee discounts
Flexible schedule
Paid time off
Training & development
Pay: $18–$22/hour, based on experience
Schedule: Part-time
Location: Nashville and surrounding service areas
Transportation: Must have a reliable personal vehicle
Mileage: Include mileage reimbursement for approved travel between job sites.
Purpose of the Position
The primary responsibility of this position is to prevent client complaints by catching and correcting cleaning issues before the client does.
This is a hands-on quality-control position, not simply someone walking through properties and taking pictures. The inspector will be responsible for checking our crews’ work, ensuring Southern Domestic Diva standards have been met, and personally cleaning and correcting anything that was missed or not completed properly when necessary.
Required Qualifications
Professional residential and/or commercial cleaning experience is required
Previous management, supervisory, team-lead, or quality-control experience
Reliable personal vehicle and valid driver’s license
Willingness to travel throughout the Nashville area between client properties
Strong attention to detail and ability to recognize cleaning deficiencies
Dependable, punctual, organized, and able to work independently
Strong communication and customer-service skills
Comfortable professionally addressing quality issues with cleaning team members
Comfortable communicating directly with clients when necessary
Able to use a smartphone for inspection checklists, photos, reporting, Asana/team communication, and scheduling
Must be physically able and willing to clean and correct work personally when something does not pass inspection
Responsibilities
Travel to Southern Domestic Diva cleaning projects throughout Nashville
Inspect completed cleaning work for quality and completeness
Give priority to new clients, first-time cleans, deep cleans, move-in/move-out cleans, commercial accounts, problem accounts, and other projects management identifies as needing additional oversight
Complete detailed quality-control inspection checklists
Inspect kitchens, bathrooms, floors, baseboards, dusting, glass, fixtures, appliances, bedrooms, common areas, and all services included in the client’s cleaning
Take photos and document issues when appropriate
Identify anything missed, incomplete, damaged, improperly cleaned, or below company standards
Immediately clean and correct missed or unsatisfactory areas when possible rather than allowing the client to discover the issue
Ensure the property is fully ready for the client before leaving
Follow up with cleaning teams regarding deficiencies and recurring problems
Help coach and retrain cleaners when quality issues are identified
Report repeated performance or quality concerns to management
Communicate client concerns immediately to management
Confirm client satisfaction when appropriate
Look for patterns in complaints or missed items so we can correct the underlying issue, not just the individual cleaning
Help ensure crews are following company procedures, checklists, and professional presentation standards
The Person We Are Looking For
We need someone who takes ownership of the finished product. They should walk into a property with the mindset that the client should never be the person who discovers what we missed.
If something isn’t right, the inspector needs to find it, fix it, document it, and communicate what happened so we can prevent it from happening again.
Please make it very clear in the job posting that applicants must have actual cleaning experience and must be willing to clean themselves. This is not an inspection-only position.