Position Summary

We are seeking a friendly, detail-oriented Part-Time Receptionist/Administrative Assistant to support our office operations. This role is responsible for delivering excellent customer service, managing front-desk responsibilities, and providing administrative support to the team. The ideal candidate has strong communication skills, takes initiative, and follows tasks through to completion.

Key Responsibilities

Greet clients and visitors professionally and create a welcoming office environment

Answer and route incoming calls with excellent phone etiquette

Provide exceptional customer service by addressing questions and directing customers to the appropriate team member

Perform general administrative duties (data entry, document handling, scanning/copying, filing, mail processing)

Maintain office organization and assist with day-to-day operational tasks

Support the team with special projects and follow-through on assigned tasks

Communicate clearly and professionally with customers, carriers, and team members

Qualifications & Skills

Excellent verbal and written communication skills

Strong customer service mindset and professional demeanor

Computer literacy and comfort learning new systems (Microsoft Office/agency systems, as applicable)

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.