RECEPTIONIST

PART-TIME, NON-EXEMPT (HOURLY) POSITION

Position Summary:

The Blake’s Lotaburger Receptionist’s primary role is to be present at the front desk during business hours to greet visitors warmly and to politely and professionally answer the company's telephone, take messages, and/or direct callers. The Receptionist will receive mail and sign for deliveries as well as ensure that those items are delivered to the addressees promptly. The Receptionist will work on special projects as assigned, provided they do not interfere with the primary duties described above (check with the immediate supervisor before accepting special projects). This position reports to both the Controller and the Accounting Manager.

Essential Functions:

Must be present at the front desk at all times during business hours with the exception of break times. During breaks, it is the Receptionist’s responsibility to ensure that the front desk is covered for the duration of the break.

Business hours are as follows: Thursday 8:00 a.m.- 5:00 p.m.; and Friday 8:00 a.m.- 3:00 p.m.

Interacting with other Blake’s Lotaburger employees who visit the office. The Receptionist should warmly greet employees and provide friendly, courteous assistance as needed.

In many situations, the Receptionist is functioning as the “face” of the company. Visitors should feel welcome, be treated with kindness and respect, and have their needs addressed promptly. Should the Receptionist encounter a hostile or abusive visitor, they should contact their immediate supervisor or the human resources department for guidance on how to proceed. Under no circumstances is the Receptionist expected to engage with a difficult visitor.

Just as with greeting visitors, in many situations, the Receptionist’s voice functions as the “voice” of the company. Callers should be treated with kindness and respect, and their needs should be addressed promptly.

Must be able to keep an organized log of calls and visitors, including the date/time of the call/visit, the name and contact information for the caller/visitor, and a brief description of the subject matter.

The Receptionist may receive complaints from members of the public. The Receptionist is not responsible for addressing complaints and should transfer the call to the appropriate department for handling.

Meet delivery persons at the front desk to receive deliveries and ensure that those items are delivered to the addressees promptly.

Communicate telephone messages via the company’s email system. Emails shall be communicated politely, clearly, accurately, and without editorializing.

Communicate emergency maintenance requests to the Facilities Department politely and courteously.

From time to time the Receptionist may be tasked with special projects by the various Corporate Departments. Before any special project is accepted, he or she must get approval from his or her supervisor.

Personal phone calls and/or visitors should be kept to a minimum to avoid distraction from primary duties.

Other duties as assigned.

Qualifications/Requirements (Education/Training/Experience/Abilities):    

Must be adept to problem solving, including being able to identify issues and resolve them in a timely manner   

Must possess strong interpersonal skills and can exhibit empathy towards employees and customers  

Must be able to communicate clearly in English, both written and orally, as to communicate with employees, members of the HR management team, and in group presentations and meetings   

Must be able to efficiently read and interpret information, present numerical data in a resourceful manner, and skillfully gather and analyze information   

Must be able to prioritize and plan work activities as to use time efficiently   

Must be organized, accurate, thorough, and able to monitor work for quality   

Must be dependable, able to follow instructions, respond to management direction, and must be willing to improve performance through management feedback   

Must have proficient computer skills including Microsoft Office and HRIS  

Bilingual in Spanish and English is a plus   

Must have a valid Driver’s License and a clear driving record

Must be able to pass a background check

Essential Physical/Emotional Requirements:  

Must be able to occasionally stand/walk

Must be able to sit for extended periods of time  

Must be able to talk and hear  

Must be able to climb, bend and stoop  

Must be able to lift/move up to 25 pounds unassisted  

Must be able to type and look at a computer screen for extended periods of time  

 

Blake’s Lotaburger’s policy of equal opportunity includes the following: race, religion, ethnicity, national origin, ancestry, familial status, gender, sexuality, gender identification, sexual orientation, age (40 and over), veteran status, genetic information, or physical/mental disability (or perceived disability) or any other status protected by local, state or federal law.     

This EEO policy applies to all decisions regarding recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and terms and conditions of employment. Blake’s Lotaburger will not tolerate any form of harassment, discrimination, retaliation on the basis of any status protected by local, state, or federal law.     

 Blake’s Lotaburger, LLC will provide reasonable accommodations for qualified individuals with disabilities. To request reasonable accommodation, contact the Human Resources Department at HR@lotaburger.com or 505-884-2160 Ext. 1644.        

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.