Job Description

Join Frette in Boston

Working at Frette is more than a job. It is an opportunity to cultivate your passion for luxury living, design, and exceptional service while building meaningful relationships and developing expertise within one of Boston's most distinguished luxury destinations.

We are seeking a Part-Time Sales Specialist to join our boutique in Boston's prestigious Back Bay neighborhood, adjacent to the renowned Mandarin Oriental Boston.

This role is ideal for individuals who enjoy connecting with people, creating memorable experiences, and developing expertise within the world of luxury design and lifestyle. You will work closely with discerning clients, interior designers, hospitality professionals, and other members of Boston's luxury community while representing one of the world's most respected heritage brands.

Situated in one of Boston's premier luxury destinations, our boutique serves local residents, luxury travelers, design professionals, and hospitality clientele seeking elevated home and lifestyle experiences. This unique location offers an inspiring blend of luxury retail, design, and hospitality.

Why Join Frette?

Working at Frette is an opportunity to build expertise, relationships, and professional experience within the luxury industry.

The Five Frette Passions

At Frette, success is built upon five passions that define exceptional Sales Specialists:

• Passion for Design & Style
• Passion for Connecting with People
• Passion for Business & Impact
• Passion for Service & Craft
• Passion for Making It Happen

These passions become the foundation for delivering memorable client experiences and developing your own signature approach to luxury service.

Who This Role Is Perfect For

This opportunity may be especially appealing to professionals with backgrounds in luxury retail, hospitality, interior design, luxury real estate, or other client-facing industries who are seeking a flexible opportunity to remain connected to the world of luxury while continuing to develop their expertise and professional network.

Whether you are looking to supplement an existing career, re-enter the workforce, transition from hospitality or another client-facing industry, or further explore a passion for luxury design and lifestyle, Frette offers the opportunity to build meaningful relationships while representing one of the world's most respected heritage brands.

What You'll Gain

• Represent one of the world's most respected luxury lifestyle brands.
• Develop expertise in luxury living, interior style, and elevated client experiences.
• Build meaningful relationships with discerning local and international clientele.
• Expand your network among designers, hospitality professionals, and tastemakers.
• Gain exposure to the worlds of luxury retail, hospitality, and design.
• Learn from experienced leaders within a global luxury organization.
• Enjoy a flexible part-time opportunity while remaining connected to the luxury industry.

Compensation, Benefits & Professional Development

At Frette, we recognize that exceptional talent deserves meaningful rewards. We are committed to supporting our team members through competitive compensation, professional development opportunities, and programs that celebrate success and contribution.

Compensation & Incentives

• Competitive hourly base pay of up to $23 per hour
• Monthly individual commission opportunities
• Guaranteed commission during your first three months
• Quarterly sales bonus opportunities
• Anniversary incentives and employee recognition programs
• Referral bonus program
• Flexible part-time scheduling

Benefits & Perks

Eligible part-time employees enjoy a variety of programs and perks designed to support their success and engagement, including:

• Paid sick time
• Generous employee discount that allows team members to bring the Frette lifestyle into their own homes
• Access to exclusive employee programs, boutique celebrations, and brand recognition initiatives
• Referral bonus opportunities
• Access to boutique events, client experiences, and brand activations

Professional Development & Learning Opportunities

• Training in luxury sales, clienteling, product expertise, and the Frette selling ceremony
• Exposure to luxury design, hospitality, and lifestyle industries
• Opportunities to build relationships with discerning clients, designers, hospitality professionals, and members of Boston's luxury community
• Hands-on experience representing a globally recognized luxury brand with over 160 years of heritage and craftsmanship
• The opportunity to cultivate expertise in luxury living, exceptional service, and relationship-building
• Ongoing development through coaching, mentorship, and real-world client experience

Who Thrives at Frette?

The most successful team members at Frette are naturally curious, relationship-driven, and passionate about luxury living. They enjoy creating memorable client experiences, building meaningful relationships, and continuously expanding their knowledge of design, craftsmanship, hospitality, and culture.

They see themselves not simply as sales professionals, but as trusted advisors who help clients create exceptional experiences and beautiful spaces.

Qualifications

DRIVE CLIENT RELATIONSHIPS & SALES

• Deliver exceptional service experiences that reflect Frette's standards of luxury and hospitality.
• Develop meaningful relationships with new and existing clients to encourage loyalty and repeat business.
• Support clienteling initiatives through personalized outreach, follow-up, and relationship management.
• Demonstrate strong product knowledge and effectively communicate the heritage, craftsmanship, and quality of the Frette brand.
• Assist clients in selecting products that enhance their homes and lifestyles.
• Capture and maintain client information in accordance with CRM standards.
• Support white glove services, home consultations, and elevated client experiences when appropriate.
• Communicate professionally across all client touchpoints, including in-person interactions, email, telephone, WhatsApp, and messaging platforms.
• Process sales transactions accurately and efficiently, including purchases, special orders, remote sales, returns, exchanges, and payment processing.
• Maintain awareness of marketing initiatives, boutique events, and brand activations.

DELIVER SERVICE ARTISTRY

• Bring the story, craftsmanship, and heritage of Frette to life through engaging product knowledge and storytelling.
• Execute the Frette selling ceremony with professionalism, warmth, and attention to detail.
• Understand clients' preferences and lifestyle needs to deliver thoughtful recommendations.
• Create welcoming and memorable experiences that exceed client expectations.
• Demonstrate a passion for luxury, design, and craftsmanship in every client interaction.

ENSURE BOUTIQUE EXCELLENCE

• Support daily boutique operations and maintain operational standards.
• Support visual merchandising initiatives, bed changes, and floor presentations.
• Maintain boutique cleanliness and presentation standards.
• Participate in receiving and processing merchandise shipments.
• Maintain stockroom organization and inventory accuracy.
• Assist with opening and closing procedures as needed.
• Contribute to a positive, collaborative, and high-performing team environment.

QUALIFICATIONS & REQUIREMENTS

• Experience in luxury retail, hospitality, interior design, luxury real estate, or another relationship-driven client-facing environment is preferred.
• Passion for luxury living, craftsmanship, design, hospitality, and creating exceptional client experiences.
• Natural ability to connect with people from diverse backgrounds and build rapport.
• Strong communication and interpersonal skills.
• Positive attitude with a collaborative and service-oriented approach to teamwork.
• Detail-oriented with strong organizational and follow-up skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with POS systems, Microsoft Office, and Google Workspace preferred.
• Flexibility to work evenings, weekends, holidays, and boutique events as needed.
• Students and professionals pursuing careers in luxury retail, hospitality, design, real estate, or related fields are encouraged to apply.

PHYSICAL REQUIREMENTS

• Ability to lift and mobilize small to medium items up to 40 lbs. while utilizing appropriate equipment and techniques.
• Ability to maneuver effectively around the boutique floor, stockroom, and off-site locations.
• Ability to stand for extended periods and perform activities including bending, kneeling, squatting, reaching, and climbing ladders in accordance with safety guidelines.

Additional Information

#LI-Onsite

It is the policy and commitment of Frette to provide equal employment and advancement opportunities to all individuals. The objective of Frette is to recruit, hire, train, and promote the most qualified applicants into all job levels. Frette does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age disability, or any other characteristic protected by law. Frette will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in any undue hardship to the Company. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.