Benefits:
Bonus based on performance
401(k)
Employee discounts
Health insurance
Paid time off
Company parties
Dental insurance
Free food & snacks
Opportunity for advancement
Training & development
Vision insurance
About the Role:
Are you an experienced leader already within the salon and spa/beauty industry? We are looking for a seasoned luxury guest experience manager, who thrives on developing and maintaining positive team culture and growth along with operational excellence.
Salon CoCo BOND is seeking a polished, organized, and highly motivated Full-Time Salon & Spa Experience Manager, to support our growing luxury salon & spa team, Tuesday through Saturday.
We are looking for someone who is comfortable in a fast-paced, upscale environment and can confidently lead operations, motivate, guide and support staff, elevate the client experience, and help maintain both the team and salon running smoothly and efficiently. Prior salon/spa experience is a huge PLUS!
Responsibilities:
Oversee Daily/Evening/Saturday salon operations and ensure a welcoming environment for guests.
Team support and communication.
Front desk leadership and efficiency/retail and rebooking success support
Team Recruiting & Hiring
Train and mentor salon staff on customer service best practices.
Handle guest inquiries and resolve any issues to maintain high satisfaction levels.
Assist in the development and implementation of marketing initiatives.
Monitor inventory and assist with ordering supplies as needed.
Collaborate with the salon team to enhance the overall guest experience.
Maintain cleanliness and organization of the salon space.
Schedule:
Approximately 40 hours per week
Tuesday 9-5pm, Wednesday 10-6pm, Thursday 12-8pm, Friday 10:00-6pm, Saturdays 8-4pm
Requirements:
Previous experience in a salon, spa, hospitality or luxury customer service management role preferred.
Strong interpersonal and leadership skills with a passion for positive team development.
Excellent organization and multitasking abilities in a fast-paced environment.
Experience handling customer service deescalation's professionally. and thrive in a dynamic/busy environment.
Familiarity with salon management software and scheduling software preferred.
Social media knowledge is a plus.
Strong critical thinking and problem-solving skills.
Hours Tuesday-Saturday
Passion and appreciation for the beauty industry and for maintaining a positive team culture.
Ideal Candidate Traits
Calm under pressure.
Naturally organized and detail oriented.
Professional, polished, and dependable.
Proactive rather than reactive problem solving skills.
What We Offer
A beautiful luxury salon & spa environment
Supportive ownership and leadership
Positive and collaborative team culture
Opportunity for professional growth
Employee discounts on products and services
A creative, fun, upscale work atmosphere
Hourly pay
401k
Health benefits/vision/dental
PTO
The opportunity to help support and shape an evolving luxury brand
About Us:
Salon Coco Bond has been a beloved part of the Two-Rivers Community for over 16 years, known for our consistent and exceptional service delivered by our support staff and talented technicians. Our clients love the warm, welcoming, relaxed atmosphere, while our employees appreciate the supportive, fun and positive team culture with opportunities for career advancement.