Benefits:

Additional $5/Hour Average in Tips

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

ABOUT US

At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you love serving people and would like to master the art of chocolate and desserts, look no further – you've found your place.

POSITION OVERVIEW

Our Shift Supervisors work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. They are trained to have a strong understanding of the company, culture, and team with a focus on providing elevated hospitality for every customer.

ESSENTIAL FUNCTIONS

Leadership of store opening or closing duties.

Team member training and coaching.

Communication liaison with store management.

Serve as a MilkShake Factory brand advocate delivering top-tier customer service.

Support store sales through shift leadership focused on sampling, product recommendations and hospitality.

Lead shift in mastering product recipes crafting the highest quality desserts for guests.

Provide shift leadership in handling customer service needs.

Keep that cool demeanor intact when smoothing out customer complaints.

Maintain organized, clean store from front of house to back of house.

Ensure all cash management policies are followed.

Ensure food safety and quality during shift.

Assist with seasonal sales promotions.

REQUIREMENTS

Strong communication skills, interpersonal skills, and exceptional customer service skills

Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills

Ability to judge and appropriately react to business activity to ensure labor management

Attention to detail and safety requirements

Manual dexterity and good hand-eye coordination

Previous customer service and cash-handling experience

Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays

High school diploma or GED

Valid driver's license

Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to MilkShake Factory Corporate.