Job Description

Position Overview

The Student Recruitment & Enrollment (SRE) Operations Support position is a part-time, seasonal role with an end date of June 30, 2026 (up to 29 hours per week). This team member plays a critical role in advancing KIPP NYC’s commitment to joyful, academically excellent schools by ensuring strong family partnership and operational excellence.

With a primary focus on student recruitment and enrollment, this position supports outreach efforts, guides families through the registration process, and ensures accurate and compliant documentation. The SRE Operations Support team member also serves as a welcoming, student-centered presence in the main office, supporting attendance systems, compliance processes, and daily operational execution that allow our school community to thrive.

Working closely with the Director of Operations, School Operations Manager, and the broader operations team, this role ensures that systems run efficiently, families feel informed and supported, and students experience a school environment that is organized, responsive, and grounded in care.

Duties and Responsibilities:

General responsibilities include (but are not limited to):

Enrollment & Family Partnership (Primary Focus)

• Drive enrollment outreach efforts through proactive, warm, and professional communication with prospective and current families.
• Conduct enrollment calls and guide families through each step of the registration process with clarity and responsiveness.
• Coordinate and schedule school tours that reflect the joy, rigor, and community of our school.
• Collect, review, and organize registration documentation with accuracy and urgency to ensure compliance and data integrity.
• Respond promptly and thoughtfully to enrollment-related inquiries, helping families navigate next steps with confidence.

Daily School Operations

• Support accurate daily attendance tracking and follow-up to promote strong student engagement.
• Serve as a primary front office contact for students, families, staff, and visitors, modeling professionalism and care.
• Contribute to consistent operational systems that ensure a predictable, safe, and welcoming environment.

Communication & Community Engagement

• Respond to parent emails and phone calls throughout the school day with empathy, discretion, and a solutions-oriented mindset.
• Navigate sensitive conversations with professionalism while protecting student confidentiality.
• Foster positive relationships that reinforce trust between the school and families.

Data Integrity & Compliance

• Support daily attendance processes and required reporting with precision.
• Maintain accurate, organized, and up-to-date student files in alignment with school and district requirements.
• Assist with immunization compliance tracking to ensure student health and safety standards are met.
• Support ATS functions, required data submissions, and MetroCard distribution with strong attention to detail.

Event & Office Management

• Support logistics for school and family events, including setup and food coordination, contributing to welcoming and well-executed experiences.
• Maintain a clean, organized, and well-stocked main office that reflects operational excellence.
• Manage incoming calls and student documentation efficiently and accurately.
• Positively engage with students and families, reinforcing a joyful and inclusive school culture.

Qualifications

• High School diploma or equivalent required; Fluency in Spanish strongly preferred.
• Deep belief in KIPP NYC’s mission to provide an excellent education to all students and partnership with families.
• Demonstrated ability to navigate challenging conversations with empathy and discretion.
• Strong interpersonal and customer service skills.
• Comfortable learning and using technology platforms, including ATS and other operational systems.
• Ability to manage multiple priorities in a fast-paced environment with meticulous attention to detail.
• Ability to work both collaboratively and independently with strong follow-through.
• Availability to work 8:00 AM – 2:00 PM (some flexibility), with occasional weekday afternoons, evenings, or weekends as needed.
• Ability to stand or walk for extended periods (2–3 hours) and lift up to 20 pounds when required.

Additional Information

Compensation & Benefits:

KIPP NYC offers a competitive hourly rate of $21–$25. Hourly ranges at KIPP NYC are standardized by role level and function, and individual rates are determined with an equity lens, taking into account years of relevant experience.

KIPP NYC offers a generous benefits package, including, but not limited to, the following:

• Robust benefits include medical, dental, and vision.
• Generous time off, including 5 school vacation weeks, sick and personal days, and an extended summer break.
• Up to 12 weeks of 100% parental leave.
• Bright Horizon Back-up Child and Elder Care.
• Employer-paid Life Insurance and Short-term/Long-term disability.
• Employee incentives include 8 Weeks paid Sabbatical after 10 years, annual professional development funds, and tuition reimbursement.

This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee.

This role is based in NYC and will require travel to our schools. If you relocate outside of a commutable distance or out of the state of NY, your employment will be subject to review, which may include separation from KIPP NYC. You must notify HR if you move or have plans to relocate.

KIPP NYC LLC is an Equal Opportunity Employer. KIPP NYC LLC is committed to the principles of equal employment opportunity for all employees and applicants for employment.

KIPP NYC LLC does not offer visa sponsorship or work authorization.

KIPP NYC LLC is an anti-racist organization that believes in the importance of being diverse, equitable, and inclusive. We are committed to creating a welcoming environment that includes employees with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving students and families throughout New York City.