Benefits:

Employee discounts

Position Summary

The Front Desk Agent is the first point of contact for our guests and plays a key role in creating a welcoming and efficient hotel experience. This part-time, weekend position is ideal for someone who enjoys customer service, multitasking, and working in a fast-paced hospitality environment.

Key Responsibilities

Greet guests warmly and professionally upon arrival and departure

Handle guest check-ins and check-outs accurately and efficiently

Process reservations, room assignments, room changes, and billing transactions

Answer phones, respond to guest inquiries, and provide information about hotel services and local attractions

Resolve guest concerns or complaints promptly and escalate issues when appropriate

Maintain accurate guest accounts and handle cash, credit card, and electronic payments

Communicate effectively with housekeeping, maintenance, and management to ensure guest satisfaction

Follow all hotel policies, procedures, and brand standards

Maintain a clean, organized, and professional front desk area

Qualifications

Previous customer service experience required; hotel or front desk experience preferred

Strong communication and interpersonal skills

Ability to multitask and remain calm in a busy environment

Basic computer skills; experience with hotel property management systems a plus

Reliable availability on weekends and holidays

Professional appearance and positive attitude

Physical & Work Requirements

Ability to stand for extended periods

Ability to lift up to 25 lbs occasionally

Must be able to work flexible weekend shifts, including mornings, evenings, and holidays

What We Offer

Competitive hourly pay

Hotel stay and employee discounts (if applicable)

Supportive team environment

Opportunity for additional shifts or growth within the hotel