Job Description

POSITION SUMMARY

Serving as a frontline member of the front-of-house team, the Floor Manager works to ensure positive patron and guest experiences at performances and rental events held at New World Center by serving as an organizational ambassador and providing exceptional customer service.

DUTIES AND RESPONSIBILITIES

• Assist Director of Guest Services and/or House Manager in the execution of activities needed to provide a positive and safe experience for patrons and guests at New World Symphony performances and New World Center rental events. This will include, but is not limited to:
  • Assist in the preparation of briefings and sign-in sheets for event volunteers
  • Prepare scanners for ticket takers
  • Provide direction for volunteers
  • Communicate concert and event information to patrons and guests and answer questions
  • Assist Director of Guest Services and/or House Manager in resolving any patron and guest issues or complaints
  • Assist Director of Guest Services and/or House Manager with any ADA requests or issues
  • Take the lead for performances/events as assigned
• Perform other job-related duties as assigned

Qualifications

EDUCATION AND EXPERIENCE

• Previous customer service experience at a performing arts or events venue preferred
• Previous event management experience preferred
• Previous supervisory experience preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent decision making and conflict resolution skills
• Ability to remain calm and maintain composure during challenging situations
• Ability to interact positively and sensitively with a wide variety of people in various settings
• A collaborative and team-focused work style
• Ability to work with minimum supervision
• Fluency in English is required; fluency in Spanish is desired
• Knowledge of Americans with Disabilities Act (ADA) regulations preferred
• Passion for the mission of the New World Symphony
• Strong commitment to equity, diversity and inclusion

PHYSICAL REQUIREMENTS

• Ability to stand for long periods of time and lift up to 25lbs
• Ability to work a flexible schedule, including evenings and weekends

Additional Information

EEO STATEMENT : The New World Symphony is committed to creating a diverse and inclusive environment and is an equal opportunity employer. The New World Symphony prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, veteran status, genetics, disability status or any other characteristic protected by federal, state or local laws. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.