Job Description

POSITION SUMMARY:

As a member of the Box Office team, the Seasonal Box Office Associate provides customer service at New World Symphony (NWS) performances and select rental events at New World Center (NWC) from September to May. This role is also responsible for communicating with and providing customer support to VIP Members and Subscribers.

DUTIES AND RESPONSIBILITIES

• Answer Box Office phones and provide positive customer service experiences to all patrons during NWS and other performances as assigned
• Handle ticket sales and any other patron transactions at the Box Office window
• Process ticket orders in the Tessitura database according to set standards
• Participate in outbound phone campaigns as assigned by Director and/or Box Office Manager
• Perform basic data input projects as assigned by Director and/or Box Office Manager
• Respond to VIP, Subscriber, and patron inquires
• Monitor and maintain general Box Office email inbox and voicemail
• Perform other job-related duties as assigned

Qualifications

EDUCATION AND EXPERIENCE

• High School Diploma or GED and a minimum of one year customer service experience, preferably in a box office setting

KNOWLEDGE, SKILLS, AND ABILITIES

• Interest in orchestral music and/or music education
• Fluency in English required; fluency in Spanish preferred
• Some database and/or ticketing software experience; Tessitura experience preferred
• Ability to remain calm during challenging situations and to diffuse difficult interactions with courtesy and professionalism
• Ability to interact positively and sensitively with a wide variety of personalities
• Strong verbal and written communication skills
• Superior time management and prioritization skills
• High degree of organization and attention to detail
• A collaborative and team-focused work style
• Ability to work with minimum supervision
• Excellent decision making and conflict resolution skills
• Passion for the mission of NWS and commitment to its values of community, respect, excellence, accountability and trust

PHYSICAL REQUIREMENTS

• Ability to work a flexible schedule onsite at NWC

Additional Information

EEO STATEMENT : The New World Symphony is an equal opportunity employer. The New World Symphony prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, veteran status, genetics, disability status or any other characteristic protected by federal, state or local laws. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.