Partner Success Director - Insurtech Company - Base Salary to 190k/year - Phoenix, AZ

• Our client, a rapidly expanding Insurtech company, is seeking a Partner Success Director to join their dynamic team. This is an exciting opportunity to be part of a company revolutionizing digital insurance distribution. The ideal candidate is entrepreneurial, analytical, and experienced in managing SaaS accounts post-implementation.
  
• The Partner Success Director will focus on building strong client relationships, driving product adoption, supporting account renewals, and identifying opportunities to expand partnerships. This is a 100% remote opportunity. Candidates must reside within AZ, CA, CT, FL, GA, IA, IL, MA, MI, NC, NJ NV, NY, OH, TN, TX, UT, or WA to be considered.

Responsibilities:

• Manage small to mid-sized accounts and support large enterprise partners post-implementation.
  
• Drive customer adoption by building relationships, integrating workflows, and resolving issues.
  
• Monitor account performance of team and report on key success metrics.
  
• Identify growth opportunities by aligning solutions to client goals and collaborating with internal leadership on strategy.
  
• Support renewal conversations and assist in coordinating agreements.
  
• Provide regular status updates and forecasts to both clients and leadership.
  
• Represent client needs internally to inform product roadmaps and prioritization.

Qualifications:

• Bachelor's degree or equivalent experience.
  
• 6+ years of customer-facing experience in operations, project management, or account leadership roles.
  
• Effective team leadership ability.
  
• Ability to travel up to 20%.
  
• Background in the insurance industry.
  
• Experience with SaaS or consulting engagements.

Compensation:

• Base salary up to 190k/year, plus bonus (based on goal and company performance)
  
• Unlimited PTO
  
• Comprehensive medical, dental, and vision insurance
  
• 401k with company match