We are looking for a bright, passionate, and experienced leader and educator to take the Learning & Development strategy for our personal growth-focused company to the next level.

About Our Company

PartnerHero builds globally distributed teams for startups that are growing and require additional staffing for their operations. We blend people, process and technology to provide a one-of-a-kind offering for our partners, which include some of the world's most exciting tech startups. They trust PartnerHero with various operational responsibilities, like customer support, sales, accounts payable, product design and localization.

We have multiple physical offices (aka Operations Centers) in Honduras (San Pedro Sula, Tegucigalpa), Germany (Berlin) and the U.S. (Boise). Additionally, we have associates all across the world, in places like Turkey, Brazil, Morocco, Spain and Japan. Our blend of physical locations plus remote associates gives us a very unique set of operational advantages for sourcing and developing great talent, and also creates a very compelling culture.

It is in our nature to be deeply curious about how to improve things, so we have invested in various new competencies, including process optimization, quantitative modeling, design, product management and engineering. This has led to the development of several home-grown tools and systems, including Aprikot.io, which has now been commercially released.

The Role

As Head of Learning & Development at PartnerHero, you will be the overall training leader for all PartnerHero staff across our growing company, owning all learning & development end-to-end. Your leadership will deepen our culture in order to help our staff advance their skills and knowledge, unlock their potential and drive PartnerHero higher. You will move us toward our strategy of an in-house “PartnerHero University” as we scale.

You will develop content ranging from “Customer Service Best Practices” and “Emotional Intelligence” to complete tracks for emerging managers. You'll also help topic experts at our company develop content related to their hobbies, passions, and areas of expertise.

ROLE TYPE:

• Full-time with benefits
• You have the ability to work remotely, anywhere in the world, though occasional travel to our offices will be required
• Role level will be anywhere from Lead to Manager to Director depending on your experience

Key Initiatives:

You would be working on multiple people and learning initiatives. This would include:

• Onboarding: building a world-class, localized experience that is both personal and scalable
• The Academy: a structured, mandatory program for all associates, to be completed within the first year of employment
• Emerging Managers Program (currently reviewing a complete overhaul)
• Customer Experience Excellence (new initiative)
• Everwise deployment (new LMS/social learning platform currently under review)

Responsibilities:

• Create a culture of ongoing learning and development, as evidenced by trackable metrics (i.e. employee retention, career progression, partner feedback)

• Analyze individual and organizational development needs; develop and implement learning strategies and programs at individual, team & organizational levels; drive adherence to PartnerHero core values and mission

• Design and deliver in-house (and where appropriate with expert third parties), a blended approach to learning & development PartnerHero-wide, including but not limited to – one-on-one coaching, classroom/workshop training, off-sites and online training

• Develop a plan and budget for, hire and lead a team of L&D specialists as the company scales to support such growth

• Provide constructive feedback and collaborate with leaders and managers to ensure that coaching and development provided is reinforced through ongoing performance management

REQUIREMENTS:

• 4+ years experience in operations leadership, managing teams, being responsible for various aspects of business operations (CX, back-office, recruiting, product, etc.)
• Background in teaching, coaching or tutoring
• Experience with LMS systems
• Experience with various online learning platforms, like Udemy, Khan Academy, Masterclass, Springboard, Coursera, etc.
• Effective communicator with a excellent command of both written and spoken English
• A self-starter having an entrepreneurial spirit with the ability to take ownership
• A strong point of view on what it takes to build a world-class organization