Customer Support Associate (Solar Power Industry)
About PartnerHero: We build globally-distributed teams for growing startups, including some of the world's most exciting technology companies. Our partners trust us with many operational responsibilities, including customer support. We have offices all over the world and our US headquarters is in Boise. We're currently looking for amazing customer service professional to join our amazing team! Read more about our Core Values at https://partnerhero.com/who
About the project: In this role, you'll be supporting the customers of one the nation's leading providers of solar power protection plans. Their cutting edge technology provides continuous monitoring & service for residential solar systems, giving homeowners piece of mind and helping to drive widespread adoption of residential solar nationwide!
The Customer Support Associate plays a key role in the customer experience, building relationships with customers, and establishing trust. This is an amazing opportunity for someone who wants to learn more about the solar industry. Read more about the responsibilities below.
In this job, you'll have some flexibility and autonomy to manage your workload and maximize your impact, but this breakdown shows you how the role is currently weighted. Overall, 60-75% of your time will be on phones and the remainder will be answering email, categorizing interactions and doing special projects.
Who You Are
We're seeking candidates with excellent communication skills & enthusiasm for making a difference!
Important: By applying below, you'll be asked to submit a cover letter and brief video introduction. Use this opportunity to demonstrate your communication skills. Applicants who get to the next round will also take a timed written assessment. The final round will include multiple interviews. This is a great job for great candidates, so please put your best foot forward at each stage.