PartnerHero helps some of the best startups in the world build globally distributed teams of customer service professionals. We're currently searching for passionate candidates with excellent customer service skills to provide amazing phone and email support for one of our partners.
ABOUT THIS PROJECT: You would be working for an exciting startup that makes innovative gifts and greeting cards. WE'RE LOOKING FOR PEOPLE WITH BIG, FRIENDLY PERSONALITIES that can really match the company's friendly brand. Believe us, this is a special brand that you'll love working for!
LOCATION: We just opened a new office in Boise, ID
• JOB TYPE: Full-time • HOURS: 7AM to 4PM Mountain Time, Monday-Friday • LOCATION: Downtown Boise
RESPONSIBILITIES
Use our support tools to respond to calls from customers and tackle email when there are no calls coming in
Serve clients and customers with a delightful approach to problem-solving that can turn even the grumpiest person into a vocal evangelist for the brand
Acquire valuable customer insights and share them with the rest of the team
Master the product, learning all of its nuances and keeping up-to-date with the latest updates and support policies
Troubleshoot technical issues reported by customers, offer solutions, and file bug tickets for any undocumented issues you vet and confirm
Your performance is measured by looking at:
REQUIREMENTS