Required Skills:At least 3 years' experience in a network support role is preferred.Associates degree in Computer Science or related field required.Bachelor's degree in computer science or related field preferred.Basic knowledge/understanding of firewall security.Previous experience of working in an SLA-driven operation environment is preferred.Knowledge of core TCP/IP networking skills, routing and switching.Logical troubleshooting and problem analysis skills.Experience in the use of diagnostic and traffic analysis tools (e.g.: Wireshark, NetBrain, Solarwinds).Good understanding of IP and/or Optical networks to include IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec.