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Customer Service Representative

Partners Personnel

Customer Service Representative

Anaheim, CA
Full Time
Paid
  • Responsibilities

    Job Description

     DUTIES AND RESPONSIBILITIES

    Enter orders efficiently and accurately (as needed).

    1.            Verify customer account

    2.            Verify pricing used, Factory quote, price book, hot sheet & Etc.

    3.            Verify rep commission

    4.            Enter order according to current procedures

    5.            Release (approved) orders to the appropriate dept.

    6.            File original Po and supporting documents

    7.            Modify orders as requested by customer or operations

    8.            Submit new part number request

    a.            Follow up on submitted new part numbers.

    Process cancellations and scan supporting documents into GP.

    Back up reception during breaks, lunch and out of the office days.

    Assist with scanning documents into Qwiktag and purging paperwork.

     

    LOCAL ESSENTIAL FUNCTIONS

    1. Orders are entered and approved in a timely manner.

                    a. Assist with order verification for large, custom, and/or mod orders.

    1. Discrepancies are communicated to Rep.

    2. Orders are released to appropriate dept. (shipping/manuf.)

     

    REQUIREMENTS

    ·         Minimum 2+ years of working experience in a similar role, lighting product knowledge preferred

    ·         Outstanding listening, comprehension and oral/written communication - including grammar, spelling, punctuation and writing composition skills

    ·         Strong computer skills with knowledge in Microsoft Office Suite

    ·         Precise documentation skills with great attention to detail

    ·         Ability to work independently, prioritize, and problem solve in a fast-paced environment

    ·         Problem solver with an analytical mindset

    ·         Team player, competitive, and egoless