Parts Consultant

Lighthouse is looking for an individual with a servant heart, a good work ethic, outstanding communication skills, experience in parts, and a high attention to detail. The ideal hire is able to work in a fast-paced, active work environment, and completes all work in a timely manner.

Summary

Parts Consultants sell parts to all customers and businesses, over the counter, through the shop, with the sales department (accessories), or on the phone.

Job Type: Full-time
Compensation: $40,000.00 - $60,000.00 per year
Schedule : Monday through Friday, 7:00 am – 5:00 pm

Benefits

• Medical, Dental, and Vision benefits with company contribution
• 401 (k) savings plan with employer contribution
• Employee discounts on auto repair and purchase
• Weekends and evenings free to spend with your friends and family!

Essential Duties

• Assist customers (retail and shop) in selecting required parts.
• Answer phone calls, provide price quotes and other information.
• Provide excellent customer service in a friendly, professional, and efficient manner.
• Pull and fill orders from stock.
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locate out-of-stock parts from outside source, submit an emergency order, if necessary.
• Notify the service advisor and the customer when special ordered parts have been received.
• Follow up on back-ordered parts.
• Assist outside sales representatives with their orders.
• Make sure all internal requests for parts are billed on service repair order.
• Receive payment from retail customers or obtain credit authorization.
• Ensure that all customers receive their copy of the invoice.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keep orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Solicit assigned accounts by phone.
• Keep front and rear counter areas clean and uncluttered.
• Keep current on new products and product updates.
• Participate with the parts manager in maintaining a lost sales tracking program.

Education and/or Experience

• High school diploma or general education degree (GED).
• One year of automotive parts experience.

Language Skills

• Ability to read, analyze and interpret general business periodicals, safety rules, operating and maintenance instructions, procedure manuals, technical procedures, or governmental regulations.

Education:

• High school or equivalent (Required)

Experience:

• Automotive Parts: 1 year (Preferred)
• Body Shop Parts: 1 year (Preferred)

License/Certification:

• Driver's License (Required)