Parts Order Management Advisor Smyrna, GA

Job Summary:

The Parts Order Management Advisor plays a pivotal role in overseeing the order process from start to finish, ensuring customer satisfaction and timely fulfillment. This position requires excellent communication skills, attention to detail, and the ability to multitask in a dynamic, fast-paced environment.

Essential Duties & Responsibilities:

Respond to customer inquiries via phone, email, or in-person, providing information on service parts, order statuses, and shipping updates.

Process customer orders, custom quotes, and applications with accuracy and efficiency.

Monitor inventory levels and communicate product availability to customers.

Coordinate with logistics and warehouse teams to ensure timely and accurate order fulfillment.

Maintain and update customer accounts, including order history and preferences.

Resolve order-related issues such as discrepancies, billing inquiries, and return/exchange requests.

Provide follow-up on customer interactions to ensure satisfaction and encourage repeat business.

Identify areas for improvement in order entry and fulfillment processes, offering feedback to enhance operational efficiency.

Stay updated on new product offerings and order management technologies through ongoing training.

Adhere to company policies, principles, and values, emphasizing customer satisfaction, continuous improvement, and collaboration.

Preferred Attributes:

Strong interpersonal skills with a customer-focused mindset.

Adaptability to changing environments and competing demands.

Initiative to seek out improvements and take ownership of responsibilities.

Familiarity with technical order processing systems and inventory management tools.

Physical Requirements:

The role requires regular sitting, typing, and handling objects, as well as occasional standing, walking, and lifting (up to 75 pounds). Vision requirements include close, distance, and peripheral vision.

Minimum Qualifications / Requirements:

Education & Experience: Associate’s degree or equivalent experience required, with at least 3–5 years of proven customer service or order management experience.

Skills:

Strong communication skills (verbal and written), active listening, and the ability to present information clearly.

Proficiency with CRM systems, order processing software, and standard office tools (Excel, Word, PowerPoint).

Exceptional multitasking, prioritization, and time management skills.

Problem-solving and analytical thinking abilities.

High attention to detail and accuracy.

Working Schedule and Travel:

Flexible scheduling, including occasional weekends and holidays.

Limited travel required (less than 10%).

Additional Notes:

This position does not include supervisory responsibilities but requires a high degree of independence, professionalism, and dedication to customer satisfaction.