Benefits:
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
About the Company
HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: www.hsglaser.com
About the Role
The Service Engineer position is responsible for aftermarket parts sales by managing customer inquiries, analyzing pricing, preparing quotations, processing orders, and coordinating logistics to ensure timely delivery. Thi role plays a key part in driving revenue, maintaining strong customer relationships, and supporting service operations.
Responsibilities
Respond to customer inquiries regarding spare parts, pricing, and availability in a timely manner
Prepare and issue parts quotations and follow up to convert quotation into orders
Process customers orders and coordinate with internal teams to ensure accurate and timely fulfillment
Work closely with the logistics team to manage order shipments and delivery schedules
Support proactive parts sales by identifying opportunities for replacement parts, spare parts packages, and maintenance kits
Proactively identify opportunities to increase spare parts sales and promote recommended spare parts packages
Secondary Responsibilities:
Proactively identify opportunities to increase spare parts sales and promote recommended spare parts packages
Coordinate with the logistics team to align inventory levels with parts sales demand and ensure timely order fulfillment
Coordinate with service engineers and sales teams to identify additional parts sales opportunities
Maintain strong relationships with customers and distributors and provide excellent support
Track and report parts sales performance and market feedback to management
Qualifications
3-5 years of experience in parts sales, aftermarket sales, or industrial customer service
Experience in industrial equipment, machinery, or manufacturing environment preferred
Strong customer service and communication skills
Ability to interpret basic technical documentation or parts manuals is a plus
Proficiency with ERP systems and Microsoft Office
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
20% travel is required for this role
Target Annual Commissions in addition to base annual compensation is $21,750.00 to $30,000.00.
HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.