Job Title: Parts to Service Associate

Department : Parts

Supervisor: Parts Manager

Summary Description

Provides courteous, knowledgeable assistance to customers and technicians; performs cashiering, stocking and other duties to promote efficient functioning of department. Identifies correct part numbers specific to a motorcycle. Daily interaction with Technicians, Service Consultants, Service Manager, Parts Manager and Service Dispatcher to ensure Parts and Accessories are accounted for on every Repair Order.

Duties and Responsibilities

• Provides customer service to internal customers.
• Meets customer needs, offers options, resolves problems and follows up with Technicians.
• Maintains friendly, helpful demeanor.
• Provides professional, knowledgeable, courteous customer service.
• Performs all cashiering functions in accordance with company cash handling policies and procedures.
• Uses appropriate verification procedures for credit card purchases.
• Keeps Parts Department neat, clean and fully-stocked.
• Shelves new stock, informs buyers of fast- and slow-selling stock, maintains thorough knowledge of inventory.
• Maintains desk/areas in a clean, organized fashion.
• Assists with answering incoming calls and directing them to the appropriate person or department.
• Makes tags for damaged merchandise, delivers daily to designated area.
• Complies with all company and department policies and procedures.
• Performs other related duties as assigned or requested.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• High School Diploma or equivalent degree or greater required.
• Experience: 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of education and experience.
• Ability to take initiative and problem solve.
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the company in a professional manner.
• Knowledge of applicable laws/policies/principles/etc.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Attention to detail.
• Ability to effectively Multitask and work in fast paced environment.
• Interpersonal skills and customer service skills required.

Physical Demands

• Requires the use of both hands.
• Frequently required to bend, climb, stoop, crouch, reach, and lift 50lbs of material.
• Requires standing and/or walking for extended periods of time.
• Occasionally required to assist mechanics in shop by lending an extra pair of hands or eyes to complete a specific job.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• Frequently works near moving mechanical parts.