Benefits:

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Paid time off

Training & development

Wellness resources

Complete Playground is the ultimate destination for inclusive family fun in the heart of New York City. As the largest indoor playground in Manhattan, our massive facility is a vibrant urban oasis packed with excitement—from wall climbing, slides, interactive play zones and even a fidget wall that keep kids moving and laughing. We provide a safe, inclusive environment for kids of all neurodiverse backgrounds which includes a top-notch sensory space to relax and recharge.

Job Description – Party and Event Manager Are you a "people person"; with a knack for closing deals and a passion for creating magical experiences? As the Event and Party Manager, you will be the face of our celebrations. You won't just oversee parties; you will drive the growth of our event department by building local partnerships, managing a high-energy team, and ensuring every family walks out with lifelong memories. We are seeking a highly social, sales-driven professional who can manage the sales and logistics of a fast-paced venue while maintaining a "party-ready" attitude.

Key Responsibilities

Sales Growth: Proactively drive revenue by managing all party, event, and birthday inquiries, conducting tours for prospective clients, and upselling premium event packages.

Partnerships & Outreach: Identify and cultivate relationships with local schools, businesses, and community influencers to establish Complete Playground as the go-to venue for corporate buyouts and large-scale events.

Team Leadership: Lead, train, and inspire a team of party hosts and entertainers, ensuring they maintain high energy and adhere to safety standards.

Event Oversight: Manage the end-to-end logistics of weekend party schedules, from initial booking and customized planning to day-of coordination and post-event follow-up.

Customer Experience: Act as the primary point of contact for parents and guardians, providing premium service and resolving any issues with grace and a smile.

Creativity: Work with ownership to develop new event themes, holiday specials, and community-driven programming.

Requirements

Experience: Event management, hospitality leadership, or a high-volume sales role.

Client Facing and Kid Centric: You are "highly social"; and comfortable engaging with diverse groups of people, from energetic toddlers to high-net-worth corporate clients.

Sales Savvy: Proven track record of meeting sales targets and the ability to negotiate and close partnership deals.

Availability: Must be available to work weekends (Saturdays and Sundays), as these are our busiest and most exciting event days.

High Energy: A positive, optimistic attitude is non-negotiable. You set the tone for the entire facility.

Communication: Exceptional verbal and written communication skills for managing client expectations and internal team coordination.

Passion for Kids: A genuine love for the world of play and creating memorable experiences for children and families.