515 GUEST EXPERIENCE COORDINATOR

Passion City Church

WHO WE ARE

515 Experience Team: Our team works to ensure that our team of volunteers, who we call Door Holders, see and serve the people we encounter through our House in the most gracious, helpful, and generous way possible. We take pleasure in opening the way for others to experience Jesus. We are responsible for the front facing Door Holder teams in our organization at gatherings and events in our 515 location. We oversee Door Holder team administration, inspiration, and development.

OBJECTIVE

Support the Experience Door Holder teams in delivering a remarkable guest experience at the 515 location. A positive, team-oriented, kingdom-minded individual who models initiative, service, and accuracy as they play a pivotal role on the team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee the guest experience at the 515 location on Sunday mornings and during special events (Experience, Parking, Security, Medic)
• Ensure standards are met at 515 in cleanliness, environment look + feel, and Door Holder practices.
• Partner with 515 Experience Director to lead and maintain Door Holders to cast vision, continue training, and build relationships
• Create a Door Holder culture within Passion City Church's set of behaviors, terms, and values to ensure the optimal experience for all coming through the doors
• Work alongside other Passion City Church teams (students, Community Groups, The Grove, Passion Kids/bloom, etc.) to ensure congruency as we serve the people of our House
• Monitor scheduling of Experience, Parking, and Security Door Holders through CONNECT for Sunday gatherings and special events
• Ensure consistency and effectiveness in all systems and procedures each week
• Process Experience Team invoices and expense reports
• Manage relationships and details related to off-site parking and shuttles
• Recruit and invest in key Door Holders of our House
• Organize and manage Welcome to Church experience
• Oversee the Door Holder on-boarding process for Experience teams

This job description in no way states or implies that the ESSENTIAL DUTIES AND RESPONSIBILITIES are the only responsibilities of this position. The employee is required to follow any other reasonable instruction and perform any other reasonable duties at the request of the supervisor or other senior management personnel.

WORK SCHEDULE

Monday-Thursday 9am-5pm + all day Sunday

SUPERVISORY RESPONSIBILITIES                                                                           

None

REPORTS TO

515 Experience Director

AN IDEAL INDIVIDUAL

• 4-year bachelor's degree
• Competent in explaining concepts and processes verbally and in written form
• Show capacity and drive to connect individuals to a larger cause
• Displays follow through and diligence to see a task to completion with attention to detail

EXPECTATIONS

• Loves Jesus, the people of Passion City Church, the city of Atlanta and the world
• Willingness to adapt and be flexible, while working above and beyond expectations
• Acts as an advocate of the culture and vision of Passion
• Low drama, high-momentum, high-capacity, positivity, over-comer, dreamer, creative-can-do-whatever-it-takes attitude
• High level of initiative and ability to take a proactive approach to work
• Performs job duties on time with excellence
• Actively participates in the life of Passion City Church