ROLE: Salesforce Administrator

REPORTING TO: SVP Operations

JOB LOCATION: Remote

COMPANY BRIEF:

Pathful, the complete college and career readiness system, helps students decide what they want to be, what they need to learn, and who they need to know to prepare for life beyond the classroom. Now, one place to get college & career awareness, planning, exploration, and live connections for a more insightful, impactful, and meaningful experience.

ROLE BRIEF:

We are looking for a talented and motivated person with advanced Salesforce programming and development skills that can thrive in an entrepreneurial organization. Our ideal candidate will have experience with CPQ and a successful track record of integrating Salesforce with other platforms. Candidates should have strong problem solving, database management, and business process skills in order to work with stakeholders to define requirements and customize Salesforce for Pathful's unique needs and growth. You will be the resident expert and developer on Salesforce and its relationship with other platforms.

RESPONSIBILITIES:

Support the strategic needs of the business to have visibility into pipeline and opportunity data that drives decision-making for growth and scalability.

• Shape the ongoing design of our instance of Salesforce with integration and scalability in mind.

• Extensively use and modify customized objects and record types.

• Design, implement, and debug flows and other automations for optimized workflows.

• Manage, clean up, and improve data accuracy in the context that other systems are highly dependent on and integrated to Salesforce.

• Manage syncing and merging of market data on state and local education authorities (currently Agile Education Marketing).

• Manage import and export tasks, both manual and automated, between Salesforce and other platforms.

Implement best practices for successful operation of our instance of Salesforce.

• Oversee all aspects of user and license management, including user setups/deactivations, roles, profiles, permissions, and public groups, database backup, sandbox, and risk mitigation.

• Review and oversee the audit and change management processes.

• Update and maintain pricing lists and configuration of CPQ.

• Create and support development of apps, user interfaces, reports, and dashboards.

• Provide Salesforce training and end-user support.

SKILLS & QUALIFICATIONS:

• Proven work experience as a Salesforce Administrator or similar role; Salesforce certified administrator or Salesforce advanced administrator certification is preferred.
• Ability to work with a variety of stakeholders and, consequently, synthesize and prioritize tasks for implementation that meet Pathful's strategic goals.
• Proficient in data analysis, analytics, and tech-oriented problem solving.
• Experience integrating Salesforce with other third-party software such as customer success systems, ERP platforms, or customized databases. Specific experience integrating with ChurnZero, NetSuite, and Boomi is preferred.
• Knowledge of data loader or other data transformation tools. Specific experience with Demand Tools is preferred.
• Deep understanding of the workflows and processes from software sales to implementation; familiarity with SaaS metrics is helpful.
• Knowledge of data warehousing and business intelligence tools is preferred.
• Ability to prioritize and balance strategic goals vs everyday requests and needs.
• Ability to see the CRM as part of a larger ecosystem with multiple stakeholders.
• A bachelor's degree in computer science is preferred.

COMPENSATION:

• Full-time position with benefits, vacation, and company holidays.
• Salary Range: