Job Description
Pathology Solutions - a member of the Sonic Healthcare USA Anatomic Pathology division, and growing regional provider of anatomical pathology services, is seeking a full-time CLIENT SERVICE REPRESENTATIVE to join our growing team in Eatontown, NJ. THE POSITION HOURS ARE APPROXIMATELY MONDAY THROUGH FRIDAY 9:00AM - 5:30PM.
Essential job duties include but are not limited to:
- Researches, troubleshoots, and resolves laboratory issues to ensure client satisfaction.
- Answers inbound calls from clients and places outbound calls to clients in a professional and timely manner
- Communicates patient results clearly, accurately and effectively to clients
- Contacts clients in a timely and professional manner
- Serves as a resource to referring clients regarding patient results, distribution of pathology reports, specimen collection and submission requirements, testing requirements, turn-around times, test prices, supply order forms, and other laboratory policies and procedures..
- Coordinates various aspects of client services quality assurance and compliance functions
- Interacts with the laboratory, sales team, and management to escalate client dissatisfaction or requests and expedite resolutions for workflow issues.
MINIMUM REQUIREMENTS INCLUDE:
- High School diploma or equivalent
- A minimum of 1 to 3 years of experience in medical office or laboratory
ALL APPLICATIONS MUST INCLUDE COVER LETTER WITH SALARY REQUIREMENTS AND UP-TO-DATE RESUME.
PATHOLOGY SOLUTIONS OFFERS A COMPETITIVE SALARY AND COMPREHENSIVE BENEFITS PACKAGE.
Pathology Solutions, an Aurora Diagnostics partner, is an equal opportunity employer and abides by all federal and state hiring regulations.
Company Description
Pathology Solutions is a partner of Sonic Healthcare USA in the Anatomic Pathology Division.