Pathways

Pathways offers a full spectrum of social and behavioral health solutions, including Youth & Family Services, Adult Services, Correctional Services, and Prevention Services. Within each area, clients have access to a broad range of social and behavioral services to meet their needs.

Pathways is part of a national growing company and provides high quality behavioral health services. Pathway's mission is to ensure the provision of accessible, effective, high quality community-based counselling and social services as an alternative to traditional institutional care. Pathways is dedicated to ensuring that all clients have access to professional community-based care, proven treatment methods, and comprehensive service planning. Pathways offers a wide variety of programs across the country that share a primary commitment to provide care that builds on our clients' strengths and addresses their unique, individual needs.

THIS IS A REMOTE POSITION. LOOKING FOR SOMEONE IN THE CENTRAL TIME ZONE paying $16-17/hour

Summary

The Information Technology Support Specialist is under the direction of the IT Regional Director or IT Support Team Lead. The Information Technology Support Specialist position is identified as “employee class” and may be part-time or full-time status.

The Information Technology Support Specialist is primarily responsible for 1st and 2nd level direct end-user support for computer and networking hardware. This includes off-the-shelf standardized software systems and other business applications. This support is provided remotely and in person, depending upon the support location. This position provides administrative and organizational services supporting the operations of the regional team. The ideal candidate will not only have end-user support experience, but also consistently operate in a detail-oriented manner and maintain a well-organized work environment. Other duties include support for IT-related and physical systems, e.g., security and telephony.

Qualifications

2-year Technical or Associate's degree or equivalent work experience required

Some travel may be required, by both plane and car. On occasion nights and weekends will be part of the work schedule for special project

Strong oral and written communication skill

Ability to work effectively as part of a team

Microsoft or other certifications relating to IT and Information Systems, e.g., directed MCP’s

Experience working in a health care related field

Experience working in a multi-national and multicultural environment

Duties

Provide 1st and 2nd Level end-user support in troubleshooting hardware issues with workstations, servers, networking (LAN and WAN), and other computer peripherals

Provide 1st and 2nd Level end-user support in troubleshooting software problems for operating systems, software applications, including various software utilities/custom systems

Manage and track detailed Active Directory user accounts according to policies and procedures

Install, configure, and upgrade hardware/software on workstations and peripherals

Identify, research, and resolve technical problems

Respond to phone calls, emails, and personnel requests for technical support in a timely manner

Document, tracks, and monitor issues to ensure timely resolution

Assist in setup/maintenance of IT-related items in company offices around the country

Manage physical IT inventory and maintain accurate/detailed inventory

Control the movement of technology hardware and software in and out of inventory

Provide operational maintenance support of infrastructure items that affect/involve IT, e.g., phone systems, alarm systems, cabling, electrical, internet connectivity, HVAC, copier, printer, and fax systems

Track and complete recurring tasks for the facility

Maintain and organize physical space owned by IT

Ship/receive orders and technology items for the national team

Pathways is committed to creating the best possible work environment for our team members and offers the following total rewards package: (NOTE: THIS ONLY APPLIES TO FULL TIME EMPLOYEES)

Competitive Salary

Paid Vacation Days

Paid Sick Days

Holidays

Medical, Dental, Vision including a Health Savings Account

Health, Dependent and Transportation Flexible Spending Accounts

Basic and Optional Life Insurance for Employee, Spouse and/or Dependents

401 K with employer contribution -50% of the first 6% of eligible compensation up to an annual maximum of $750

Mileage

Training, Development and Continuing Education Credits for licensure requirements

Opportunities for advancement! As we grow, you grow with us!

Pathways is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.