Are you interested in working with a company that values people and has a passion for service? Do you want to become part of an organization that cares about your personal and professional growth? If you have answered YES to these questions, then you should consider working for Pathways Community Services!

Pathways Community Services, previously Providence Human Services, is one of the largest national providers of accessible, outcome-based behavioral and mental health services. At Pathways Community Services, we deliver exceptional value by creating healthier communities through the work of exceptional people. Our more than 7,000 employees provide the highest-quality home- and community-based human services in 24 U.S. states and the District of Columbia.

SUMMARY

A person in this position performs a variety of job duties designed to insure that direct client care responsibilities are carried out efficiently and with the highest quality of service. Assignments are varied in nature and are performed under the direct supervision of the Regional Director. A person is this position provides direct supervision to the BSC/MT staff and clinical support and training to the TSS employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Directly supervises BSC/MT staff and insures that their work is carried out in accordance with regulatory requirements, corporate policies and procedures, and sound clinical practices.

Provides initial and ongoing training for TSS and BSC/MT workers and insures that all training requirements are adhered to in the specified timeframes as dictated by corporate policy and regulatory requirements.

Develops and maintains a training calendar for the purpose of efficiently scheduling and coordinating the training needs to comply with the business goals and objectives established for accepting and assigning client referrals.

May train key employees to properly instruct or facilitate training courses.

Maintains accurate up-to-date training files and provides updated information to the Regional Director on a monthly basis.

Evaluates training needs on an ongoing basis and makes recommendations to the Regional Director for additional trainings or revisions which would enhance the quality and the productivity of work performance.

Coordinates activities with the BHRS Case Manager to insure that TSS workers are assigned and scheduled with the appropriate BSC/MT to maximize the available hours in conjunction with the planned needs of the client.

Randomly, on a weekly basis, samples case notes and documentation relating to client services to validate the quality and quantity of services provided; reports findings to the Regional Director and assists in the formal notifications of findings required by the Compliance Department.

Reviews clinical notes and insures that BSC/MT, TSS, and BHRS Case Managers are properly trained in completing all work and administrative related duties in the acceptable standard set forth by upper level management.

Ensures reauthorizations occurs based on information provided by the BHRS Case Managers.

Performs related work as required.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

Provides direct supervision to the BSC/MT staff and clinical support and training to TSS employees.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

TRAVEL

This position requires travel up to 50% of the time.

REQUIRED EDUCATION AND/OR EXPERIENCE

A Master’s Degree in the mental health field with preferred one-year experience in a CASSP system, or a Master’s Degree in Education with preferred three years’ experience in a CASSP system.

Must have PA Criminal, PA Child Abuse and FBI Clearances

PREFERRED EDUCATION AND EXPERIENCE

1 year related experience and/or training.

CERTIFICATES, LICENSES, REGISTRATIONS

None required

QUALIFICATIONS

Language Skills

Ability to read, analyze and interpret documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to effectively communicate with all employees both verbally and in writing.

Mathematical Skills

Ability to understand and apply general math skills.

Reasoning Ability

Ability to define problems, collect data, establish facts and draw valid conclusions.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Extensive knowledge of the basic principles of psychology and related behavioral sciences.

Extensive knowledge of mental disabilities and treatments and social implications.

Extensive knowledge of psychological techniques, theories, and practices employed in the modification of human behavior.

Skill in planning, organizing, coordinating, and prioritizing multiple tasks within the realm of the position responsibilities.

Ability to effectively communicate and provide clear, concise instructions, direction, and general information in both oral and written manner.

Ability to establish and maintain effective working relationships and direct subordinate staff.

Ability to maintain confidentiality.

Pathways Community Services is committed to creating the best possible work environment for our team members and offers the following total rewards package:

• Competitive Salary • PTO • Holidays • Medical, Dental, Vision including a Health Savings Account • Health, Dependent and Transportation Flexible Spending Accounts • Basic and Optional Life Insurance for Employee, Spouse and/or Dependents • 401k Match – 50% of the first 6% of eligible compensation up to an annual maximum of $750 • Training, Development and Continuing Education Credits for licensure requirements • Opportunities for advancement! As we grow, you grow with us!

Pathways Community Services is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristics.