Service Facilitator for Consumer Direct Services Pathways Developmental
Services, Inc - Hampton Roads, VA $10 - $15 an hour - Contract 2+ yrs
Experience Mandatory Service Facilitatoris responsible for monitoring
the services provided to individuals on the CCC+, ID, CL & FIS waivers
to ensure their safety, satisfaction, health and welfare while living
independently with supports in the community. Reports To: Key
Responsibilities Quality of Service Recommendations * Accurately
identifies the services with the established services system that best
meet the individual's needs. * Displays effective interviewing
techniques to correctly understand and assess an individual's needs and
the services planning process. * Understands and respects the
individuals rights to make decisions about, direct the provisions of,
and control his/her services. Appointment Scheduling * Consistently
arrives to all appointments within 10 minutes of the scheduled time. *
Runs "Visits To Do" report weekly and schedules face-to-face client
visits within +/- 5 business days of their target date. Attempts to
schedule next visit at the current visit, but no later than by the 5th
of each month. * Limits short-notice absences to rare occasions and
requests time off at least two weeks prior to taking time off. *
Understands the different visit types and frequency. Appropriately
enters current visit type and target visit type and date. Client Service
- Researches and trouble-shoots service authorization challenges, time
sheet issues, aide status, EOR status, eligibility and PPL challenges. *
Writes justifications when an increase in Personal Care hours is needed.
- Maintains strong client relationships, remains objective and
demonstrates positive regard for individuals/families. * Demonstrates
patience and respect when handling difficult situations. Service
Documentation * Does live visit electronically whenever possible. When
live visits are not possible due to connection challenges, downloads
DMAS-99 to device prior to visit and uploads into WISE within 1 day of
visit. * When electronic visit is not possible (rare), uploads DMAS-99
within 1 day of a client visit and correctly documents any changes on
the DMAS-99, including initials/dates when changes are made.
Electronically enters these changes into WISE. * Enters action-oriented
notes in client profiles at least weekly when visits are out of
compliance with anniversary date. * Enters referrals within 2 days of
receiving them that include complete contact information and details of
the referral source. * Understands and updates appropriately all
sections of the SF assessment in WISE and on the DMAS-99. * Understands
the role of and where these roles can/cannot overlap of the Backup Plan
person, the EOR, the primary paid or unpaid caregiver, the person
directing the care and the aides. * Understands what Management Training
is and appropriately documents it when conducted. * Completes CL section
of assessment fully and appropriately when applicable. Correctly updates
Outcomes, Part V, DMAS-7A (when applicable), Justification (MNN), and
Schedule. * Understands and completes when necessary DMAS-100
(Supervision) form. * For EPSDT clients, gather DMAS-7 from doctor or
family in a timely manner and create/update a DMAS-7A. Service Knowledge
- Displays detailed knowledge of all CD-PAS waiver services (PCA,
Respite, Companion/Supervision, PERS, Assistive Technology (AT), Durable
Medical Equipment (DME), and Environmental Modifications (EM)) and can
identify what is available to each client served. * Understands the
rules and regulations, application process, eligibility criteria, appeal
process, rights, and procedures, transfer process, and services
available under CCC Plus Waiver, Community Living Waiver (CL), and
Family & Individual Supports Waiver (FIS) Consumer-Directed services. *
Understands roles and responsibilities of all of the entities involved
in administering Virginia Medicaid Waivers Moms In Motion/SFs, Agencies,
PPL, KePRO, DBHDS, DMAS, CSBs, DSSs, DOHs, and MCOs. * Understands the
role of a Service Facilitator. * Gives sound information about other
available resources including who the experts are in those areas and how
to contact them (and then leaves the work of pursuing those resources to
the individual/family). Including, but notlimited to HIPP, EPSDT, IFSP,
Travel Reimbursement, IEPs, DME, AT & EM. * Displays detailed knowledge
of all things PPL: how to complete time sheets (paper and electronic);
how to hire an attendant (from on-line enrollment to checking attendant
status on PPL portal); what the role of the EOR is and who can be the
EOR; what the role of the attendant is and who can/cannot be the
attendant; what a copay is; how to troubleshoot PPL related problems and
train client to do so as well. * Understands and communicates the role
of Prior Authorization of services ensuring that the client/EOR
understands that no attendant should be working without prior
authorization of hours. Professional Responsibilities * Makes sure all
necessary documents and paperwork are turned in by specified deadlines.
- Uses care and discretion when handling personal information and client
records. * Responds to all voice mails and emails within 1 business day.
- Completes all assigned training modules within 5 business days. *
Consistently attends monthly Company conference calls, Moms Talk Radio,
Team Meetings, and all available Training Opportunities. * Utilizes team
support tools available to him/her (Company Newsletters, Google Drive,
Moms website and Chatter). * Stays abreast of community relevant issues
(joined Yahoo groups/support groups/list serves). * Understands that as
a Moms In Motion team member, he/she is a state mandated reporter of
suspected/observed/reported abuse or neglect of an individual. Alerts
supervisor of issues and fully and accurately utilizes the Abuse/Neglect
Reporting Tab in WISE. CORE VALUES Advocacy * Nurtures positive
relationships and collaboration * Provides education * Coaches, provides
feedback and guides others * Actively participates in local groups,
listservs and checks Chatter to maintain up-to-date knowledge of
resources. Compassion * Shows respect for others, no matter their
abilities * Respects the dignity of every individual * Treats everyone
with equality * Has awareness of safety and security * Has empathy for
every individual, no matter their circumstances * Communicates
respectfully with those of other cultures and accepts the uniqueness of
others. * Understands and values the differences in every person and
uses those differences to enhance teamwork. Excellence * Uses all forms
of communication and determines which form best fits each individual
(email, text, phone, etc.). * Seeks to continue education and expand
network to include company training, online training, and in-person
training and networking opportunities. * Shows initiative to learn and
use new tools when they become available. * Reacts positively to change
- Learns from any mistakes he/she makes. Service * Resourceful in
handling a variety of situations and solving problems. * Maintains a
consistent quality of service, even with "difficult" individuals. *
Makes sound decisions when serving others. * Practices person-centered
thinking. * Shows professionalism, fairness, tact, and courtesy when
dealing with others. Requirements Skills and Qualifications include: *
Requires documented combination of skills/relevant work experience.
Person-Centered Thinking/Planning training a plus. * Have good
interviewing techniques, be able to work independently, and communicate
effectively both orally and in writing. * Requires one of the following:
Associate's Degree in a human services field, or both a Bachelor's in a
human services field and two years relevant work experience, or both a
Bachelor's in a non-human services field and three years relevant work
experience. * You will need to provide a copy of your diploma or your
college transcript. * Submit to criminal background check. * Two
references are required. Job Type: Contract Salary: $10.00 to $15.00
/hour Experience: * Service Facilitator: 1 year Education: * High school
or equivalent Location: * Hampton Roads, VA License: * Drivers 8 hours
ago - save job Apply Now Please review all application instructions
before applying to Pathways Developmental Services, Inc.