Welcome to Pathways of California’s career website! If you are passionate about helping others and enthusiastic about your future, we want you to join our team!
Our company is known for an unwavering commitment to exceptional value and recovery-focused, quality care. We are experts in the field of behavioral health care, providing cutting-edge mental health and substance use community-based services and offer a dynamic employment experience! Pathways offers competitive salaries and benefits, comprehensive on-boarding and job training, a supportive learning environment, ongoing education in the use of evidence-based, promising practices and much more! We are well-known in the field and have been a preferred provider in the Southern California region for over 20 years partnering with local government agencies and managed care companies to offer personalized, integrated care to community members of all ages, ethnicity, and cultural backgrounds. You will find that we have several openings ranging from administrative to clinical positions in a variety of service areas and settings in Southern California. Join one of our Pathways companies, Pathways Community Services (PCS) and/or College Community Services (CCS) and experience it for yourself! We have over 30 outpatient behavioral health locations nestled throughout our communities located in Kern County, Los Angeles County, Orange County, and San Diego County.
Pathways is seeking an innovative and purpose driven individual to join our team as a Part-Time Case Aide who is bilingual in Spanish for our CalWORKs program in Santa Ana.
CalWORKs Behavioral Health Services: CCS-CalWORKs helps participants remove Mental Health and/or substance abuse “barriers” to employment to aid the progress of moving from welfare to active participation in employment activities. CCS-CalWORKs has been providing these much needed Mental Health and substance abuse services to CalWORKs recipients for the past 16 years. Clinics in Anaheim, Santa Ana and Westminster offer services to Orange County residents at multiple locations. CCS-CalWORKs provides Evaluation & Assessment Services, Individual & Group Therapy, Crisis Intervention, Case Management, Family Support & Education and Referrals to Community Resources. CCS-CW Evidenced Based Practice (EBP) Services offered: EMDR, Seeking Safety and Active Parenting.
Under the general direction of the Office Manager, Office Assistant, clinical staff and/or management the Case Aide will provide a broad range of administrative support and office duties; including assisting in providing outreach, case management and client advocacy services for individuals requiring mental health care which may include treatment for substance abuse. In addition, may provide appropriate childcare to children of clients who have not yet received or are not eligible for childcare benefits. This position must be proactive and problem solve in all responsibilities and possess strong organizational skills, strong attention to detail, and the ability to prioritize multiple tasks, and be flexible.
Administrative Duties and Child Care
Administrative support, ranging from data entry, filing, handling in-coming phones efficiently.
Greets visitors (e.g. clients, vendors and other visitors), answer questions and/or directs to appropriate person.
Manages inventory, orders supplies, prepare or distribute mail(ings) and faxes and run errands as directed by Office Assistant or Supervisor
Maintains the lobby area as a professional, clean and welcoming space.
Ability to use Excel and Word to complete reports, data entry, draft or revise letters, and update spreadsheets.
Maintain, update, or create charts as needed, organize charts or files to standards and copy forms as needed.
Provides childcare as assigned or directed. Reports any problems relating to child(ren) to supervisor timely.
Provides oversight to ensure children are safe and secure.
Observe and monitor children's activities. Provide attentive and comforting presence for children.
Maintain and ensures HIPAA, ethical standards and professional boundaries with all staff and clients
Organize, and store toys and materials to ensure order in activity areas/Sanitize toys and play equipment.
Bring urgent issues and emergencies with children to parents' or guardians' attention immediately.
Other duties as assigned or necessary to support your department/program, office and/or the company.
Outreach, case management and client advocacy services
Performs case management support functions to include obtaining background information and records on clients, may do some charting and help maintain case files and assists clients with completing applications and other forms.
Provides community resource linkages for clients and staff.
Assists case manager in coordinating client services.
Assists clients with understanding and utilizing public services.
Arranges, or may provide on an as needed basis, transportation for clients who do not have their own transportation.
Assists in maintaining contact with inactive clients and perform follow-up contact as directed, and inform case managers of their clients' needs, whereabouts and current status.
Keeps a daily record of work activities and maintains related casework and other paperwork in a timely manner.
Maintains professional relationships with relevant agencies and service providers.
Participates in staff and client meetings, and training activities as required.
Other duties as assigned or necessary to support your department and/or the company.
Provide the best customer care possible.
Identify and build upon the strengths of clients, coworkers, and the communities we serve.
Support clients’ steps towards Recovery and Wellness.
Create an organizational culture that respects and celebrates the diversity of our clients.
Value learning as an ongoing process that enables us to better service our clients and establishes our leadership in the industry.
Research and utilize our industry’s best practices and analyze our own services to ensure the best possible outcomes.
High School Diploma or GED equivalent
One plus years experience in Childcare/ Childcare training and/or one to two years experience in community mental health rehabilitation services or Bachelor of Arts degree in a mental health related field.
Proof of: valid California driver’s license and auto insurance, as well as proof of education are required
Possess or will obtain valid CPR certificate as stipulated by program requirements.
Knowledge, Skills and Experience
One year work experience preferably in an office environment – handling administrative support, office duties and handling answering phones. Must have excellent and professional phone manner.
Good interpersonal, verbal and written communication skills
Ability to manage multiple projects
Must be detail-oriented, excellent organizational skills and possess good follow-through skills
Ability to exercise judgment and interface effectively with all levels of staff, clients and visitors
Strong customer service orientation
Intermediate level PC skills required.
Office Environment (not remote position). Requires extensive sitting with periodic standing and walking;
May be required to lift up to 20 pounds
Requires significant use of computer, tablet, phone and/or general office equipment
Needs adequate visual acuity, ability to grasp and handle objects
Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone
Will require off-site travel 20% - local and out of state (meeting, county and/or client needs)
Decision Making Responsibilities
Recognizes any unusual client situation, complaint and/or circumstances and reports them to supervisor(s) immediately.
Reports any suspected child abuse indicators to management immediately.