Welcome to Pathways of California’s career website! If you are passionate about helping others and enthusiastic about your future, we want you to join our team!

Our company is known for an unwavering commitment to exceptional value and recovery-focused, quality care. We are experts in the field of behavioral health care, providing cutting-edge mental health and substance use community-based services and offer a dynamic employment experience! Pathways offers competitive salaries and benefits, comprehensive on-boarding and job training, a supportive learning environment, ongoing education in the use of evidence-based, promising practices and much more! We are well-known in the field and have been a preferred provider in the Southern California region for over 20 years partnering with local government agencies and managed care companies to offer personalized, integrated care to community members of all ages, ethnicities, and cultural backgrounds. You will find that we have several openings ranging from administrative to clinical positions in a variety of service areas and settings in Southern California. Join one of our Pathways companies, Pathways Community Services (PCS) and/or College Community Services (CCS) and experience it for yourself! We have over 30 outpatient behavioral health locations nestled throughout our communities located in Kern County, Los Angeles County, Orange County, and San Diego County.

Pathways is seeking an innovative and purpose driven individual to join our team as a Office Assistant for our CalWORKS program.

Program: CalWORKs helps participants remove Mental Health and/or substance abuse “barriers” to employment to aid the progress of moving from welfare to active participation in employment activities. CCS-CalWORKs has been providing these much needed Mental Health and substance abuse services to CalWORKs recipients for the past 16 years. Clinics in Anaheim, Santa Ana and Westminster offer services to Orange County residents at multiple locations. Participants must be California Welfare recipients with Mental Health and/or substance abuse issues and enrolled in CalWORKs or Cal-Learn programs. CCS-CalWORKs provides Evaluation & Assessment Services, Individual & Group Therapy, Crisis Intervention, Case Management, Family Support & Education and Referrals to Community Resources. CCS-CW Evidenced Based Practice (EBP) Services offered: EMDR, Seeking Safety and Active Parenting.”

Summary

The Office Manager will be responsible for managing, leading and coordinating the office staff and administrative services at their site. They will ensure that billing is completed and deadlines are met. This includes running reports, verifying eligibility for clients, and preparing invoices for payment. The Office Manager will be required to drive operational goals and general office administration services This position is essential to delivering quality care and creating success in our centers and therefore an understanding of the program services is a must.

Essential Functions

Office Manager I/II

Practices Pathways core values through all interactions with clients, management, peers and direct reports to build a collaborative and inclusive environment driven around compassion and integrity.

Oversees and assists with County Billing Duties to include but not exclusively:

Running reports and data entry

Completing Eligibility checks with various payers

Compiling and completing reconciliation and variance reports monthly

Third-party Billing

Compile and complete final variance cost report annually

Assists with new hire set-up and training for the office or program.

Attends UR and county/state and other agency meetings as required.

Participates in program staff and planning meetings as required and may take minutes for such meetings.

Retrieves, organizes, and creates financial and tracking reports for items such as employee and program expenses, petty cash, and reconciling of invoices / client invoicing for guidance of management.

Responsible for assignment of duties, approval of expenses and time cards, performance management and personnel actions, and serving as resource for clerical/administrative staff.

Evaluates office production, revises procedures, or devises new forms to improve efficiency or work flow.

Formulates and audits procedures for systematic retention, protection, retrieval, transfer and disposal of records.

Maintains and protects confidentiality and security of all organizational and client information by following company policies and HIPAA regulations.

Other duties as assigned or necessary to support the program and/or company.

Recovery Requirements

· Provide the best customer care possible.

· Identify and build upon the strengths of clients, coworkers, and the communities we serve.

· Support clients’ steps towards Recovery and Wellness.

· Create an organizational culture that respects and celebrates the diversity of our clients.

· Value learning as an ongoing process that enables us to better service our clients and establishes our leadership in the industry.

· Research and utilize our industry’s best practices and analyze our own services to ensure the best possible outcomes.

Education/Licensing Requirements

Office Manager I/II

· Associate’s or Bachelor’s degree preferred. Extensive office management experience may be considered equivalent to education.

· Proof of valid California driver’s license, auto insurance, and education are required.

· Prior behavioral health experience preferred.

Knowledge, Skills and Experience

Office Manager I

· Minimum of two year’s office management experience in a behavioral health office setting or related field with the following skills:

o Management of staff to ensure timelines are met in regards to county billing.

o Excellent computer knowledge, data entry skills and strong organizational skills.

o Demonstrated ability to communicate effectively with peers, direct reports and clients.

o Excellent computer knowledge, data entry skills and strong organizational skills.

o Excellent leadership, interpersonal and customer service skills required.

o Intermediate/Advanced PC skills required

o Ability to effectively prioritize and manage time while also ensuring the success of direct reports.

o Accounting experience with the ability to reconcile reporting and report on county billing.

Office Manager II

· Five year’s office management experience in a behavioral health office setting or related field with the following skills:

o Management of staff to ensure timelines are met in regards to county billing.

o Excellent computer knowledge, data entry skills and strong organizational skills.

o Demonstrated ability to communicate effectively with peers, direct reports and clients.

o Excellent computer knowledge, data entry skills and strong organizational skills.

o Excellent leadership, interpersonal and customer service skills required.

o Intermediate/Advanced PC skills required

o Ability to effectively prioritize and manage time while also ensuring the success of direct reports.

o Accounting experience with the ability to reconcile reporting and report on county billing.

Physical Requirements

· Office Environment (not remote position). Requires extensive sitting with periodic standing and walking.

· May be required to lift and/or move up to 20 pounds.

· Requires significant use of computer, tablet, phone and/or general office equipment.

· Needs adequate visual acuity, ability to grasp and handle objects.

· Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.

Pathways is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.