Welcome to Pathways of California’s career website! If you are passionate about helping others and enthusiastic about your future, we want you to join our team!

Our company is known for an unwavering commitment to exceptional value and recovery-focused, quality care. We are experts in the field of behavioral health care, providing cutting-edge mental health and substance use community-based services and offer a dynamic employment experience! Pathways offers competitive salaries and benefits, comprehensive on-boarding and job training, a supportive learning environment, ongoing education in the use of evidence-based, promising practices and much more! We have over 30 outpatient behavioral health locations nestled throughout our communities located in Kern County, Los Angeles County, Orange County, and San Diego County.

Pathways is seeking an innovative and purpose driven individual to join our team as a Full-Time Program Manager.

San Diego First Responder’s Behavioral Health Program is a peer supported First Responder helpline and educational services to increase access to mental health and substance disorder services for first responders in San Diego County, and reduce the stigma and barriers associated with accessing such services.

Summar

Responsible for overall, day-to-day operations of 24/7 call line, including management of peer navigator staff and services provided as required by program.

Essential Duties/Responsibilities

Oversees all aspects of administrative and clinical operations of program.

Communicating and coordinating of program needs with staff as appropriate as well as other internal departments as needed services and program needs with staff as appropriate as well as other internal departments as needed.

Establishes relationships with First Responder County and City Leadership for collaboration of outreach and training events.

Provides education, training and outreach regarding services offered and proviuded by program.

Determining the structure of the workflow within the program.

Supervises delivery of various services and appropriate completion of services.

Responsible for delivery of purchase requests, mileage forms, human resources information forms and other additional paperwork to appropriated corporate office staff as needed.

Responsible for upgrading and maintaining computer software and operations as needed.

Research and promotes staff development and training opportunities on a regular schedule.

Oversees and coordinates time sheets, paychecks, and reimbursement delivery in compliance with policies and procedures.

Maintain and ensures HIPAA, ethical standards and professional boundaries with all staff and clients.

Responsible for compiling monthly and quarterly statistics and other reports as required by Supervisor in conjunction with data analysts.

Responsible for all licensure and certifications as required by staff and programs to effectively and legally conduct business operations.

Available for on-call, evening and weekend hours to support the program and leadership.

Participates, communicates and represents agency or the Company professionally at county/community meetings; and ensures compliance with County contract.

Other duties as assigned or necessary to navigator the program and/or the company.

Recovery Requirements

Provide the best customer care possible.

Identify and build upon the strenghts of clients, coworkers, and the communities we serve.

Promotes Navigator and callers steps towards Recovery and Wellness.

Create an organizational culture that respects and celebrates the diversity of our clients.

Value learning as an ongoing process that enables us to better service our clients and establishes our leadership in the industry.

Research and utilize our industry’s best practices and analyze our own services to ensure the best possible outcomes.

Level of Supervision

Given

Direct supervision of staff. Responsible for oversight of daily operations for call line and education/outreach activities, call documentation, purchasing of program and office supplies, scheduling and maintaining software upgrades, coordinating staff trainings and seminars and delivery of payroll/time sheet documentation to corporate office staff.

Received

Works under the direct supervision of the Regional Director.

Education/Licensing Requirements

Education and/or Experience

Pre-Licensed Associate Social Worker (ASW) with lived First Responder experience or a First Responder family member preferred. Will accept Associate Marriage and Family Therapist (AMFT) with 2+ years of Case Management experienced and who also has lived experience.

At least one year of experience proving an ability to work under minimal supervision, select from a variety of established procedures and rely on experience and judgment to accomplish assignments in a timely manner.

Ability to make appropriate business decisions regarding budgets, expenses and delivery of services.

Certificates, Licenses, Registrations

Proof of: valid California driver’s license and auto insurance,

Proof of education are required.

Registration with CA Board of Behavioral Science preferred.

Knowledge, Skills and Experience

First Responder (lived or family member) or extensive experience working with First Responder community.

Strong interpersonal skills.

Ability to lead and direct the work of others.

Intermediate level PC skills required.

Excellent organizational skills, computer skills and written and verbal communication skills are a must.

Ability to present educational, training and outreach information to large groups

Ability to effectively prioritize and manage time.

Physical Requirements

Office environment and/or remote position. Requires extensive sitting with periodic standing and walking.

May be required to lift and/or move up to 20 pounds.

Requires significant use of computer, tablet, phone and/or general office equipment.

Needs adequate visual acuity, ability to grasp and handle objects.

Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.

Will require travel to sites in San Diego county for meetings, county and/or client, training etc.. as needed

Will use personal car or vehicle as required for travel and/or transportation.

Decision Making Responsibilities

Established ability to be willing to take direction from direct supervisor, be detail oriented and have a proven history of following through with previous assignments. Must be able to promote positive interpersonal relations with staff, callers, county partners and collaborative community agencies.

Pathways is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.