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Our company is known for an unwavering commitment to exceptional value and recovery-focused, quality care. We are experts in the field of behavioral health care, providing cutting-edge mental health and substance use community-based services and offer a dynamic employment experience! Pathways offers competitive salaries and benefits, comprehensive on-boarding and job training, a supportive learning environment, ongoing education in the use of evidence-based, promising practices and much more! We are well-known in the field and have been a preferred provider in the Southern California region for over 20 years partnering with local government agencies and managed care companies to offer personalized, integrated care to community members of all ages, ethnicities, and cultural backgrounds. You will find that we have several openings ranging from administrative to clinical positions in a variety of service areas and settings in Southern California. Join one of our Pathways companies, Pathways Community Services (PCS) and/or College Community Services (CCS) and experience it for yourself! We have over 30 outpatient behavioral health locations nestled throughout our communities located in Kern County, Los Angeles County, Orange County, and San Diego County.

Pathways is looking for a full-time Human Recourse Coordinator to assist with Volunteer Intern credentialing for our Los Alamitos location.

Summary

HR Coordinator will assist with volunteer/intern & credentialing and will be responsible to recruit, screen, train, and provide support and supervision to volunteer mentors, interns and credentialing support to 35 office/programs and leadership in CA. Responsible for all aspects of each Volunteer/Intern assignment and credentialing process from beginning to end.

Essential Duties/Responsibilities

Recruit, lead and attend local schools’ and universities’ career fairs and campus events to recruit interns and volunteers for a variety of positions

Oversees and provides dotted-line supervision to intern and/or volunteers

Maintains, tracks and administer records, systems, and reports for all intern and/or volunteers

Provides expertise to recruit and train both intern and/or volunteer coordinators and volunteer mentors

Develops and maintains a successful recruitment plan and process for sourcing potential interns/volunteers, including the development of all required written communications for the program

Develops and delivers a monthly orientation, supervision, meeting and on-going training as necessary

Responsible for screening, interviewing interns and volunteers for acceptance to attend training

Update and maintain an extensive initial training program and coordinates at least once every quarter

Creates and provides multiple advanced training sessions annually and as required/requested

Assists clinical staff with an extensive final interview process for all prospective mentors and conducts a thorough reference check on each in accordance with the Intern / Volunteer Policies and Procedures and the school’s requirements

Works with clients’ therapists to determine appropriate mentor matches and possible future employment

May plan and attend monthly recreational events for mentors, clients and therapists

May be responsible for mentor recognition program including annual mentor recognition event

Review or evaluation of Intern’s/Volunteer’s progress in learning in connection to their school’s agreements/ contract by collaborating with programs and/or the community

Processes and coordinates intern/mentor/volunteer resignations/terminations to include exit interviews with intern/volunteer/mentor, the program, and the school per the school requirements

Semi-annually ensures reviews of intern/volunteer/mentor charts to ensure compliance with payer audit requirements

Prepares monthly statistics, reports and outcomes for the intern/volunteer/mentor program

Acts as a member to various committees to continually ensure compliance, retention and process/improvement

May develop volunteer policies and procedures for mentor, intern/volunteer program under the guidance and supervision of the Director

Credentialing Responsibilities with Human Resources

Collaboratively working with management, programs and regions to ensure contract requirements are tracked, up to date, and proactively following up to ensure compliance

Partner with HR if there are any credentialing concerns to be reviewed and researched for resolution

Provide new candidates credentialing packets and ensure they qualify prior to onboarding

Acts as the liaison with the program and payer to provide clarification of the Credentialing Process and components of credentialing program – to ensure continued contract compliance and internal;/external audits

Ensures that the credentialing and re-credentialing process is conducted in a manner that is non-discriminatory

Ensures that the credentialing verification process does not exceed the contracts of each program and/or region

Ensures that practitioners’ re-credentialing meets the position’s licensures deadlines

Meets industry standards for credentialing

Complies with federal and state requirements

Ensures the confidentiality of all applications received

Ensures that all practitioners providing care or direct services to clients under contract are credentialed

May act and participate within a credentialing committee to administer and support as necessary

Other duties as assigned or necessary to support the program and/or the company

Level of Supervision

Given - Ensure the program supervisors are trained and knowledgeable in providing supervision, guidance, and support to volunteers and/or interns – tied to contract and/or school agreement(s).

Received - Works under minimal supervision and selects from a variety of established procedures and relies on experience and judgement to accomplish work.

Education and/or Experience

One years of experience working in a fast pace / office working environment

Associate and/or Bachelors Degree in Administration or Business from an accredited college or university a plus, not required

Certificates, Licenses, Registrations

Proof of: valid California driver’s license and auto insurance, as well as proof of education are required

Bilingual-Spanish/English a plus, not required

Knowledge, Skills and Experience

Excellent prioritization and organization skills a must

Strong interpersonal skills; excellent written and verbal communication skills

Intermediate level PC skills required

Effective use of MicroSoft Office Applications (Word, Excel, Access PowerPoint); Internet Savvy

Ability to work flexible schedule to meet the needs of the State

Physical Requirements

While performing the duties of this job, the employee is frequently required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

Will travel up to 20% of the time (e.g. off-site meetings, career fairs, campus recruiting)

Office Environment (not remote position). Requires extensive sitting with periodic standing and walking

May be required to lift up to 20 pounds

Requires significant use of computer, tablet, phone and/or general office equipment

Needs adequate visual acuity, ability to grasp and handle objects

Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone

Pathways is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.