Patient Access Manager

Location: San Antonio, TX

Schedule: Full-Time, Weekdays Only (7–10-hour shifts)

Compensation:

• Base salary starting at $67,496 (mid-range)
• Eligible for 10% annual performance-based incentive bonus
• Final offer commensurate with years of relevant experience
• Relocation assistance is not included but may be negotiated for the right candidate
  

Position Overview

The Patient Access Manager plays a key leadership role in supporting all daily operations related to patient access and registration functions. Reporting directly to the Assistant Director, this role will manage a high-volume team of 50+ FTEs and ensure alignment with key performance indicators (KPIs), patient satisfaction goals, and revenue cycle requirements. This role is especially critical in overseeing the Emergency Department’s front-end registration activities, where volume and pace require sharp operational management and acute ER expertise.

Key Responsibilities:

• Supervise the frontline registration team and ensure quality service in all patient interactions.
• Monitor performance across 10+ KPIs including patient wait times, upfront cash collections, insurance verification accuracy, and patient satisfaction metrics.
• Act as liaison between the Shared Services Center (SSC) and the facility for streamlined communication and operations.
• Manage departmental operations including FTE oversight, scheduling, productivity, and budgeting.
• Perform registration functions as needed to reduce patient wait times.
• Lead monthly staff meetings and training sessions to ensure continuous improvement and engagement.
• Address and resolve patient complaints in a timely and professional manner.
• Maintain accountability for quality assurance on all registration processes.
• Participate in on-call rotations to support staffing and troubleshooting.

Required Qualifications:

• Bachelor’s Degree in Business, Healthcare Administration, or a related field.
• Minimum 3 years of managerial experience in Patient Access within an acute care Emergency Room setting (non-acute experience such as urgent care or medical centers will not be considered)
• Proven ability to manage high-volume teams in facilities with 500+ beds (1,000+ beds preferred).
• Familiarity with shared service center models and performance metric tracking.