Patient Account Representative

M

Medical Billing Specialists, Inc.

Patient Account Representative

Norwood, MA
Full Time
Paid
  • Responsibilities

    Benefits:

    Flexible schedule

    Health insurance

    Paid time off

    This is a full-time position available for immediate hire. The company is a reputable third-party medical billing firm providing billing and consulting services to clients across multiple provider specialties. Please submit your resume ONLY if you meet the requirements outlined below. Resumes that do not align will not be considered or retained.

    Patient Account Representative

    Qualified applicants must have a minimum of two years of experience in a healthcare call center, medical office, or medical billing environment. Experience handling high call volumes and working with multiple provider specialties is strongly preferred. Familiarity with medical billing systems or EHR platforms is a plus.

    Significant exposure to the following areas is required:

    Inbound and outbound patient calls

    Insurance-related inquiries

    Patient demographic updates

    Basic insurance eligibility explanations

    Payment inquiries and patient balances

    Customer service and issue resolution

    Documentation of call activity in billing systems

    This position will be primarily responsible for the following call center functions:

    Answering and managing a high volume of inbound calls

    Responding to patient questions regarding billing statements, balances, and payments

    Communicating professionally with insurance carriers, provider offices, and internal billing teams

    Routing calls and issues appropriately to billing, A/R, or management when needed

    Documenting all interactions accurately and thoroughly

    Maintaining patient confidentiality and HIPAA compliance

    The ideal candidate will have a strong work ethic, excellent communication and problem-solving skills, attention to detail, and a positive, professional demeanor. The ability to independently resolve issues and follow established procedures is essential.

    Effective coordination and timely communication with management and team members is required. As we operate in small teams, the ability to work well with others is absolutely necessary.