Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule: Full-Time | Monday–Friday

About Us

Hanson Medical Services is a mission-driven primary care clinic committed to improving the health and well-being of individuals and families throughout our community. We offer compassionate, comprehensive care and pride ourselves on our patient-first approach.

Position Overview

We are seeking a friendly, organized, and compassionate Patient Advocate to join our front office team. As a key first point of contact for our patients, the Patient Advocate plays a vital role in delivering a welcoming and efficient experience—from check-in to check-out. This position requires excellent communication skills, attention to detail, and a passion for patient-centered service.

Key Responsibilities

Greet patients in person and by phone with professionalism and warmth

Schedule, reschedule, and confirm patient appointments using our EMR system

Check patients in and out, verifying demographics and insurance information

Collect co-pays and other payments as needed; provide receipts and documentation

Assist patients with paperwork and answer questions about clinic procedures

Communicate effectively with clinical and administrative teams to ensure a smooth patient flow

Maintain confidentiality in accordance with HIPAA and clinic policy

Support care coordination and follow-up activities as directed by the provider or care team

Qualifications

High school diploma or equivalent (required); associate’s or medical office training (preferred)

Previous front desk or customer service experience in a medical setting strongly preferred

Strong interpersonal and communication skills

Proficiency with computers and ability to learn electronic medical records (EMR) systems

Ability to multitask, stay organized, and maintain a calm, positive demeanor

Bilingual (English/Spanish) a plus, but not required