Job Summary

We are seeking a Patient Call Center Representative to join our team! As a Call Center Representative, you will be answering all incoming calls, answering questions, and directing calls to the appropriate persons and places. You will also be verifying information over the phone, updating documentation as needed, and keeping notes on important calls. The ideal candidate is able to maintain a positive, helpful attitude even while answering multiple calls, has excellent customer service skills, and is comfortable on the phone.

Responsibilities

Answering incoming phone calls promptly and professionally

Triage calls to the appropriate staff or provider ( Nurse line, Scheduling, Billing, etc)

Schedule, confirm, and adjust appointments per practice guidelines

Assist patients with prescription refill requests and form completion

Document call details and outcomes in the EHR system

Support forint desk and clinical staff with overflow communication needs

Communicate effectively with patients/families in both English and Spanish (if bilingual)

Juggle multiple callers and phone lines while maintaining a positive attitude

Keep notes on important callers and information

Take messages, as needed

Qualifications

Excellent customer service skills

Strong organizational skills

Familiarity with automated phone systems helpful