Benefits:
401(k)
Flexible schedule
Health insurance
Paid time off
Company Description Fresh Pond Physical Therapy is a patient-focused rehabilitation practice dedicated to providing exceptional care in a welcoming and supportive environment. Our team is committed to helping patients reduce pain and return to the activities they love through personalized treatment and compassionate service. We believe in investing in our staff, fostering professional growth, and creating a workplace built on teamwork, respect, and excellence.
Patient Care Associate
Fresh Pond Physical Therapy is seeking a friendly and service-oriented Patient Care Associate to join the team at our thriving clinic. You will play a key role in helping create a positive experience for every patient who walks through our doors and ensuring smooth day-to-day operations including booking appointments, answering phone calls, and collecting payment information. The ideal candidate is organized, computer savvy, energetic, compassionate, and thrives in a fast-paced clinical setting.
If you’re looking for a meaningful role with opportunities to learn and grow alongside an experienced clinical team, we encourage you to apply.
Essential Responsibilities
Greet patients as they arrive and provide an excellent customer experience both in person and over the phone
Manage front desk operations including scheduling, patient check-in/check-out, and answering inquiries
Perform accurate data entry and maintain patient records within the EMR system
Verify patient demographics and insurance information for new and returning patients
Collect co-pays and assist with basic administrative reporting tasks
Perform minor cleaning duties including laundry, sanitizing treatment tables, and maintaining clinic cleanliness
Maintain patient confidentiality and comply with HIPAA guidelines and clinic policies
Answer calls from patients and insurance with professionalism and excellent customer service
Assist with inventory management and supply organization
Provide general patient services and attend to the needs of patients throughout their services
Qualifications
Previous medical office or healthcare experience preferred
Customer service experience strongly preferred
Familiarity with EMR systems is a plus
Proficiency with Google Workspace or similar computer systems
Excellent communication, multi-tasking skills, organizational, and interpersonal skills
Strong problem-solving abilities and attention to detail
Professional demeanor and strong work ethic
Computer Savvy
High school diploma or GED required
Benefits
401(k) plan
Paid Time Off
Great work-life balance
Flexible Schedule
Medical and disability insurance options subject to Company's plan
Professional development and leadership growth opportunities
Compensation: $17–20/hour, based on experience and qualifications.