Patient Care Associate - Memphis Tennessee

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ADVANCED OXYGEN THERAPY INC.

Patient Care Associate - Memphis Tennessee

Memphis, TN
Full Time
Paid
  • Responsibilities

    About AOTI

    Advanced Oxygen Therapy, Inc. (AOTI) provides innovative solutions to help resolve chronic non-healing and acute complex wounds. We operate on the core values of Innovation, Scientific Leadership, Health Equity, People First, and Integrity.

    Recognized globally as a leader in wound care technology, AOTI is supported by a world-class international management team, a robust global infrastructure, patented technology, and a growing portfolio of clinical evidence. We are uniquely positioned to revolutionize wound treatment and improve patient outcomes worldwide.

    If you're driven by purpose and want to be part of a company that’s transforming wound care, we’d love to hear from you.

    Why We’re Hiring

    As demand for our TWO2 therapy continues to grow, we are expanding our team to ensure we maintain the highest standards of patient care. We are looking for compassionate and motivated individuals to join us in delivering life-changing therapy to more patients across the country.

    Position Summary

    The Patient Care Associate plays a critical role in supporting patients throughout their TWO2 therapy journey. This position works closely with the Wound Care Consultant, Virtual Therapy Clinical Support team, and Regional Sales Manager to ensure patients receive the education, support, and equipment they need for successful therapy outcomes.

    Compensation

    $18.00/hr – $22.00/hr, plus car allowance and fuel. (Hourly wage based on experience and qualifications)

    Benefits

    In addition to competitive pay, we offer a comprehensive benefits package that includes:

    • Full benefits with a company-sponsored stipend
    • 401(k) with company match
    • Company-paid Basic Life, AD&D, Short-Term, and Long-Term Disability Insurance
    • 11 Paid Holidays + 2 Floating Holidays
    • Paid Vacation and Sick Time
    • Paid Volunteer Time Off to give back to your community
    • Employee Referral Bonuses

    Key Responsibilities

    • Provide patients with education and support, and manage equipment setup, pickup, and cleaning within the territory
    • Motivate and support patients through empathetic, personalized, and goal-oriented encouragement
    • Track and review therapy data via remote monitoring systems or manual device hour logs
    • Monitor patient engagement and proactively provide guidance and support
    • Use motivational interviewing techniques to help patients stay engaged in their healing
    • Collaborate with internal teams to optimize therapy utilization and wound progress
    • Identify and escalate potential therapy issues in real-time
    • Document wound progress using AOTI’s imaging platform
    • Communicate with patients using AOTI’s phone and messaging app
    • Coordinate paperwork with the customer service team
    • Maintain effective communication across departments
    • Manage inventory of equipment and consumables
    • Ensure equipment is functioning properly before and after patient use
    • Complete equipment cleaning and maintenance procedures promptly
    • Respond knowledgeably to patient inquiries about products and services
    • Deliver professional and courteous customer service
    • Demonstrate flexibility to work extended hours during peak periods

    Qualifications and Skills

    • 2+ years of experience in healthcare, homecare, medical equipment, or related fields
    • Proficient with software, iPads, and smartphone apps (Ring Central or GoCanvas a plus)
    • Ability to provide remote patient support with clear communication
    • Strong problem-solving and customer service skills
    • Reliable transportation for equipment delivery and retrieval
    • Ability to safely transport equipment in a secure, enclosed vehicle
    • Excellent communication and interpersonal skills
    • High attention to detail and professionalism
    • Emotional intelligence and empathy for patient needs
    • Proactive and goal-oriented mindset
    • Strong organizational and time management skills
    • Adaptability and teamwork in a dynamic environment

    Physical Demands

    • Occasionally required to sit, walk, bend, lift, or climb
    • Use of hands, arms, and fingers for handling equipment
    • Ability to lift light (under 25 lbs), moderate (25–50 lbs), and heavy (50+ lbs) weights
    • Requires finger dexterity, hand coordination, and specific vision abilities

    Work Environment

    • Exposure to adverse conditions, mechanical parts, heights, and outdoor weather
    • Possible exposure to fumes, airborne particles, and risk of electrical shock
    • Use of protective clothing and equipment (e.g., gloves, shoe covers, eyewear) required

    Equal Opportunity Employer

    Advanced Oxygen Therapy, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

    Join Us

    Join AOTI and help us grow our impact—one patient at a time!