Large managed care company is looking for a Patient Care Coordinator to provide telephonic outreach with the purpose of scheduling, patient registration, insurance verification, and scheduling of diagnostic and follow-up appointments. This is a short-term, contract position.

WORK LOCATION: 19500 IH 10 W Bldg 1, San Antonio, TX  78257

PAY: $19.00

CONTRACT DATES: 10/06/25 - 01/02/26

HOURS: M-F, 8-5

RESPONSIBILITIES

• Patient telephonic outreach to schedule patients for annual health screenings
• Collect and verify demographic information, insurance eligibility including plan co-insurance, language and ethnicity preference for future contact
• Timely notification and reminder calls for upcoming appointments to include location of event
• Call follow-up with patient will include rescheduling appointments that were cancelled, rescheduled and no-shows
• Monitor number of calls made to patients with the purpose of scheduling an appointment to ensure patients are not called more than six times within 60 days
• Required to use telephonic software for all outreach calls made and answer and assist inbound calls received from patients who have been asked to call back
• Required to follow approved PCC call script for 100% of outreach calls to patients
  

QUALIFICATIONS

• High school graduate or GED required
• Strong communication and customer service skills both in person and via phone
• Basic knowledge of Microsoft applications
• 1+ years of related work experience including data entry preferred
• ICD 10 and CPT coding experience preferred
• Prior experience with EMR computer applications preferred
• Working knowledge of medical terminology preferred