Patient Care Coordinator.
Work location? on site position out of Hoboken Internal Medicine Office.
Work hours (ex. 9am-5pm day/night shifts rotating shifts etc)? Clinic hours: 8am to 8pm weekdays and 8am to 2pm Saturday. Rotating 8-hour shifts. Rotate between 8am to 4 pm and 12pm to 8pm shift during weekdays and Every other Saturday 8am to 2pm
Position background-Temporarily fill a PCC role for an employee that is currently on leave.
What does this position accomplish for the business? Make patient experience better and smoother for our patient population while relieving staff that is overwhelmed with current staff shortage.
Please describe the team the candidate will be working with?. Working with a team of 3 PCC that work together to create a warm and welcoming environment for patient coming to check in and out for their doctors' appointments.
What are the top 5-10 responsibilities for this position?
Check in/out patients, help address patient requests that come via patient portal such as clinical questions, medication refill request and schedule appointments, answer phones. Submit insurance authorization for procedures and medication and generate referrals using various insurance portals. Also address incoming faxes, fax outgoing patient material and scan pertinent reports into patient charts. Lastly communicate patient messages to providers.
What does the ideal candidate background look like? Previous experience in healthcare setting recommended but not required. Costumer service skills, PCC have to be patient, well-mannered and welcoming. Microsoft and EPIC knowledge preferred. Someone who is bilingual would be preferred.
What skills/attributes are required? Customer Service, and computer proficiency.
What skills/attributes are preferred? Enthusiastic individual. Spanish Speaking or bilingual.
Does this position require a professional license or certification? If so please list. No license or certification required.
What is the dress code? Navy blue polos with black/khaki slacks or dark colored scrubs
How would you prefer to interview? Video interview preferred.1 round with hiring manager.