Position background?

Associate Patient Care Coordinator is responsible for the completion of set processes and protocols
Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes
Supports the teams in meeting financial, clinical and service goals
Greets patients as they arrive and manages wait time
Complete check-in and check-out tasks to include insurance verification, copy required documents
Collects co-payments, co-insurance, and deductibles and issues receipts
Processes walk-in patients and visitors
Answers phones and schedules appointments
Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
Manages medical records (maintains, files/scans, prepares for schedule)
Ask patients for and/or assist patients with completing required paperwork (e.g., health history, insurance documentation, etc.)
Connect patients with outside resources (e.g., community resources, social services) to promote self-care
Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc
Establish and maintain effective working relationships with patients, employees, and the public
Performs all other related duties as assigned
Please describe the team the candidate will be working with (number of team members break-down of the teams skill sets team culture etc.). 9 teammates (1 other front desk), 1 clinician
What does the ideal candidate background look like?
High School Diploma/GED (or higher)
1+ years of customer service or healthcare related experience
Strong communication and customer service skills both in person and via phone
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with others
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from other
Does this position require a professional license or certification? No
What is the dress code? Scrubs preferably navy