Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

The Remote Patient Care Coordinator plays a key role in supporting patients by coordinating care, facilitating communication between providers and patients, and ensuring a smooth care experience across the healthcare continuum. This position works virtually to manage scheduling, referrals, documentation, and follow-up while delivering compassionate, patient-centered support.

Key Responsibilities

Serve as a primary point of contact for patients via phone, video, email, and secure messaging

Coordinate appointments, referrals, diagnostic testing, and follow-up care

Communicate care plans, instructions, and next steps clearly to patients and caregivers

Collaborate with physicians, nurses, care managers, and external providers to ensure continuity of care

Monitor patient progress and conduct outreach to support adherence to care plans

Assist patients with insurance verification, authorizations, and general coverage questions

Identify and escalate clinical or social barriers to care to appropriate team members

Maintain accurate, timely documentation in electronic health records and care management systems

Ensure compliance with HIPAA, privacy regulations, and organizational policies

Provide professional, empathetic, and culturally sensitive patient support

Qualifications

High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration, nursing, public health, or a related field preferred

Previous experience in healthcare coordination, patient services, scheduling, or care management preferred

Knowledge of medical terminology, healthcare workflows, and insurance processes

Strong verbal and written communication skills

Excellent organizational skills and attention to detail

Ability to manage multiple patients and priorities in a remote environment

Proficiency with electronic health records, telehealth platforms, and standard office software

Reliable internet connection and a private, secure remote workspace

Core Competencies

Patient-centered communication

Care coordination and follow-through

Problem-solving and critical thinking

Time management and self-motivation

Professionalism and confidentiality

Work Environment This is a fully remote position that requires extensive computer and phone use. The role is performed from a home office or approved remote location during scheduled work hours.

Equal Opportunity Statement We are an equal opportunity employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

This is a remote position.