Patient Service Representative

Location: 2800 Marcus Ave, New Hyde Park, NY 11042
Pay Rate: $19/hr (Paid Weekly)
Schedule: Monday–Friday; 8:00a-5:00p
Contract: 3 Month Contract
Allmed Benefits: Vision, Health, Dental Insurance and 401(k)
Dress Code: Optum attire with slacks

Position Overview

We are seeking a professional, dependable, and patient-focused Patient Service Representative to support front-desk operations at an outpatient physical therapy location. This position will serve as a primary point of contact for patients and will be responsible for providing excellent customer service while ensuring efficient daily clinic operations.

The ideal candidate will have a strong background in customer service and healthcare, excellent communication skills, and the ability to prioritize patient needs in a busy clinical environment.

Key Responsibilities

• Greet and assist patients in a professional and welcoming manner.
• Check patients in and out efficiently and accurately.
• Collect patient payments and maintain accurate payment records.
• Answer incoming telephone calls and assist patients with questions and requests.
• Provide exceptional customer service while maintaining patient confidentiality.
• Prioritize patient needs and accommodate patients whenever possible.
• Assist with daily administrative tasks and office operations.
• Maintain and update spreadsheets and other administrative records.
• Ensure patient information is entered and maintained accurately.
• Communicate effectively with clinical and administrative staff.
• Help maintain an organized and professional front-desk environment.
• Perform other administrative duties as assigned.

Required Qualifications

• Previous customer service experience required.
• Healthcare or medical office experience strongly preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional, friendly, and patient-focused demeanor.
• Strong attention to detail and accuracy.
• Comfortable working with computers, spreadsheets, and office software.
• Ability to work effectively in a fast-paced healthcare environment.
• Reliable attendance and flexibility with scheduling.