Benefits:

Bonus based on performance

Competitive salary

Paid time off

Patient Care Coordinator – Plastic Surgery Practice in Monterey CA

Position Overview

We are seeking a compassionate, organized, and patient-focused Patient Care Coordinator to join our plastic surgery team. In this role, you will serve as the primary liaison between the surgeon and patients, guiding them through consultations, surgical planning, scheduling, pre operative, and post-operative care. You will work collaboratively with patients to understand their goals, determine appropriate treatment plans, coordinate surgeries, and ensure each patient receives high-quality, individualized care.

The ideal candidate is professional, detail-oriented, knowledgeable about healthcare practices, and comfortable working in a surgical environment.

Job Summary

The Patient Care Coordinator serves as the primary point of contact for patients, ensuring seamless coordination of medical services, appointments, and communication between patients and healthcare providers. This role supports clinical staff, enhances patient experience, and ensures continuity of care from initial consultation through recovery.

Key Responsibilities

Patient Relations & Consultation Support

Greet and assist patients throughout their surgical journey

Educate patients about procedures, timelines, pre- and post-operative instructions

Answer questions regarding treatment plans and recovery expectations

Maintain patient confidentiality and HIPAA compliance

Surgical Scheduling & Coordination

Schedule surgeries in coordination with staff, the surgeon, out patient surgery centers.

Manage the surgical calendar and confirm availability.

Coordinate pre-operative appointments, medical clearances, and required testing

Provide patients with surgery dates, financial details, and preparation instructions

Confirm post-operative appointments and follow-up care

Care Plan Oversight

Track treatment plans and ensure all documentation is completed accurately

Monitor patient progress and communicate updates to the clinical team

Ensure informed consents, lab results, and medical clearances are obtained prior to surgery

Administrative & Financial Duties

Present treatment plans and surgical pricing

Collect deposits and process payments

Verify insurance coverage for medically necessary procedures

Maintain accurate electronic medical records (EMR/EHR)

Qualifications

High school diploma required or Associate’s or Bachelor’s degree

2+ years of experience in a medical office, surgical practice, or plastic surgery setting preferred

Strong organizational and multitasking skills

Excellent communication and interpersonal abilities

Knowledge of medical terminology and HIPAA regulations

Experience with EMR/EHR systems

Desired Attributes

Compassionate and patient-centered approach

Strong attention to detail

Professional appearance and demeanor

Ability to work collaboratively in a team environment

Sales confidence and comfort discussing cosmetic procedures (preferred)

Staff Team Player