Patient Care Coordinator – Client Experience & Outreach (Warm Leads Only) We are seeking a Patient Care Coordinator to manage and convert warm leads into booked appointments while delivering a high-touch, concierge-level client experience. This role is ideal for someone who is personable, organized, and confident in guiding clients toward the right treatments. Responsibilities: • Follow up with warm leads (inquiries, event attendees, referrals, website submissions) via phone, text, and email • Educate clients on services, packages, and membership options • Build rapport and provide a consultative, non-pushy experience • Convert inquiries into booked appointments and consultations • Manage scheduling and ensure a seamless booking experience • Maintain accurate records in CRM and track lead status • Follow up with no-shows, cancellations, and inactive leads • Collaborate with providers and the front desk team to optimize client flow Qualifications: • Previous experience in med spa, aesthetics, wellness, or sales preferred • Strong communication and relationship-building skills • Comfortable speaking on the phone and handling objections • Organized, detail-oriented, and proactive • Experience with CRM systems and scheduling platforms is a plus • Passion for beauty, wellness, and client care. Key Traits for Success • Warm, friendly, and professional demeanor • Results-driven with strong follow-through • Ability to balance client care with sales conversion • High emotional intelligence and listening skills Compensation: $25 - $35 hourly

• Follow up with warm leads (inquiries, event attendees, referrals, website submissions) via phone, text, and email • Educate clients on services, packages, and membership options • Build rapport and provide a consultative, non-pushy experience • Convert inquiries into booked appointments and consultations • Manage scheduling and ensure a seamless booking experience • Maintain accurate records in CRM and track lead status • Follow up with no-shows, cancellations, and inactive leads • Collaborate with providers and the front desk team to optimize client flow