Benefits:

401(k)

401(k) matching

Competitive salary

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Job Summary

We are a high-energy, fast-paced dental office seeking a Patient Care Coordinator who will serve as our Director of First Impressions—welcoming patients warmly both on the phone and in person. The ideal candidate has at least 5 years of dental experience (Eaglesoft knowledge is required), loves what they do, and thrives in a people-focused, team-oriented environment. You must be upbeat, compassionate, organized, and comfortable working in a busy office where phones ring constantly and teamwork is essential. As part of a front office team of four, you’ll play a key role in managing patient flow, coordinating treatment plans, and ensuring every patient receives exceptional, personalized care.

Responsibilities:

Serve as the Director of First Impressions by greeting all patients warmly in person and over the phone

Manage a high volume of incoming and outgoing calls with professionalism and a positive attitude

Schedule appointments and maintain accurate patient records using Eaglesoft

Educate patients on their dental care options and help them feel comfortable throughout the process

Monitor progress toward patient care goals and ensure follow-through on all treatment plans

Assist with training and onboarding front office staff

Work collaboratively with a front office team of three others in a fast-paced, team-focused environment

Qualifications:

Minimum 5 years of experience working in a dental office is required

Strong proficiency in Eaglesoft is a must — this is not optional

Must be upbeat, high energy, and love working with people

Must be comfortable spending the majority of the day on the phone

Fluency in Spanish is required

Prior experience as a Care Coordinator, Treatment Coordinator, or similar role is preferred

Certification as a dental or medical assistant is a plus

Excellent organizational and problem-solving skills

Ability to manage multiple priorities and thrive in a busy, high-pressure environment

Strong verbal and written communication skills

Warm, compassionate demeanor with a true team-player mindset