Benefits:

401(k)

401(k) matching

Employee discounts

Opportunity for advancement

Paid time off

Wellness resources

Position Overview

The Patient Care Coordinator (PCC) is a cornerstone role within Coastal MD™, combining exceptional patient experience with education-driven service alignment. This elevated position builds upon our established Patient Experience framework while integrating key elements of our Vitality Coordinator model — including proactive education, relationship-building, and value-based discussions around services and memberships.

Core Responsibilities

Patient Experience & Engagement

Serve as a primary point of contact for in-office, phone, and digital patient interactions

Create a warm, professional, and seamless experience for every visit

Proactively educate patients on Coastal MD™ services, programs, and memberships

Discuss care options, including out-of-pocket and direct-pay services, with confidence and clarity

Ensure patients feel supported, informed, and valued throughout their care journey

Patient Education & Service Alignment

Act as a knowledgeable guide, helping patients understand how services align with their health goals

Support patient retention and engagement through trust-based, non-pressured conversations

Model best practices in patient communication and service education

Collaborate with leadership and marketing teams by providing real-time patient insights

Front Desk & Administrative Operations

Schedule appointments accurately across providers and locations

Process payments, memberships, packages, and promotions

Maintain detailed and accurate documentation within the EMR

Manage incoming calls, messages, and digital correspondence

Anticipate workflow needs and proactively support clinic operations

Communication & Interpersonal Excellence

Demonstrate strong verbal and written communication skills

Maintain a calm, professional, and welcoming demeanor at all times

Address patient concerns with empathy, discretion, and solution-focused thinking

Navigate sensitive or complex conversations with confidence and emotional intelligence

Team Collaboration & Culture

Participate in team meetings, training sessions, and process improvements

Support team members through collaboration and cross-coverage as needed

Uphold Coastal MD™ core values of accountability, adaptability, and support

Contribute to a positive, patient-centered workplace culture

Flexibility & Multi-Location Support

Coastal MD™ operates across multiple Long Island locations

PCCs may be asked to support different offices based on scheduling needs

Coordination is managed by the Director of Patient Experience to ensure balance and consistency

Professionalism & Confidentiality

Represent Coastal MD™ with professionalism in all interactions

Maintain a polished appearance and professional demeanor

Uphold strict HIPAA compliance and confidentiality standards

Protect all patient and company information as proprietary

Technology & Learning Agility

Proficiency in EMR systems, scheduling platforms, and payment processing

Comfortable using phone systems, Google Workspace, and the Coastal MD™ App

Adaptable to evolving workflows and new technology

Demonstrates strong learning agility and attention to detail

Organizational & Cognitive Skills

Excellent time management and multitasking abilities

Strong attention to detail and accuracy

Independent problem-solving and critical-thinking skills

Ability to prioritize effectively in a fast-paced environment

Emotional Intelligence & Conflict Resolution

High emotional intelligence and situational awareness

Ability to manage challenging interactions calmly and professionally

Contributes to a supportive and respectful patient environment

Fair Employment Practices

Coastal MD™ is committed to equitable and inclusive employment practices. We value transparency, professionalism, and long-term growth. Our goal is to foster a workplace where individuals feel supported, empowered, and respected.

Why Join Coastal MD™?

This role offers the opportunity to grow within one of Long Island’s most forward-thinking integrative wellness practices. Team members gain exposure to innovative care models, leadership development, and the opportunity to directly impact patient outcomes.

At Coastal MD™, vitality isn’t just what we deliver — it’s how we operate.