Benefits:

401(k)

401(k) matching

Health insurance

Paid time off

Patient Care Coordinator – Full-Time Waldwick, NJ Joint & Spine | Serving the Community for 30 Years

Are you dependable, driven, and thrive in a fast-paced environment? Do you take pride in delivering exceptional service while juggling multiple responsibilities? If so, we want to hear from you!

About Us: Joint & Spine, located in Waldwick, NJ, is a trusted, multidisciplinary practice specializing in chiropractic, physical therapy and regenerative medicine care. For three decades, we’ve been helping patients live healthier, pain-free lives—and we're growing!

Position: We are currently seeking a Full-Time Patient Care Coordinator to join our friendly, high-performing front office team. This role is essential to keeping our office running smoothly and ensuring our patients receive the high-quality care they deserve.

What We’re Looking For: We’re seeking a reliable, proactive team player with strong multitasking skills and a can-do attitude. You should be comfortable handling a variety of front desk responsibilities with accuracy, speed, and professionalism.

Medical office experience is preferred, but we’re willing to train the right person with a solid background in customer service, insurance, and scheduling.

Key Responsibilities:

Greet patients warmly and professionally

Handle phone calls, text messages, and emails promptly and courteously

Check patients in and out, updating appointment statuses and rescheduling as needed

Keep the schedule accurate and up to date

Follow up with cancellations and no-shows

Prepare and organize patient charts (including new patients)

Collect co-pays and manage outstanding balances

Maintain accurate patient records, including insurance and demographics

Assist with general office upkeep (laundry, supplies, tidiness)

Generate and review daily reports; track office stats

Additional administrative tasks as needed

Ideal Candidate:

Strong work ethic and dependable nature

Exceptional multitasking and organizational abilities

Friendly and professional communication skills

Solid computer skills; EMR experience a plus

Ability to prioritize and adapt in a fast-paced setting

Experience with multi-line phone systems

A positive, team-oriented attitude